Bring together scattered data for a holistic view, continuously elevate CX & EX, and offer seamless support to your customers
Remove channel barriers and streamline large amounts of data in the form of product documentation, product and software manuals etc. to serve a large user base that consists of customers, employees, and partners dispersed around the globe.
Auto-tuning ensures relevant results reach the user. It factors in behavioral and historical data to better understand the context and push the most relevant results to the top for maximum clickthroughs. On top of that, you can also manually tune the results for keywords, sources, published date, etc.
Assist users to find relevant information faster with the cognitive search. Enable your customers, employees, and partners to better self-serve with next-gen access. The ability to find answers from disparate repositories reduces incoming queries and keeps everyone happy.
Identify key performing assets and platforms with real-time insights. This enables you to measure the success of your self-service channels and identify the most effective lead generation avenues. Additionally, it helps managers identify any content gaps that need to be bridged.
High tech companies often receive a huge volume of basic queries. This can be overwhelming for the support team. Conversational AI can help by connecting to your enterprise-wide content. It can not only deflect a lot of tickets but also enable warm transfer to live agents for a quick resolution.
Bridging multiple silos with a unified index raises questions around security and access. With single-tenant architecture backed by role and access-based permissions, you need not worry about the integrity of your data. On top of that, there’s TLS 1.2 and AES-256 encryptions to protect data-in-transit and at rest.
SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.