Apart from having to deal with first-of-its-kind challenges, high tech firms also cater to a fairly large user base comprising of customers, employees, and partners distributed across the globe. Educating them about the emerging technology is an important and time-consuming task. As a business grows, it keeps on adding more and more solutions to its tech stack. Merging data from these disparate sources for a more holistic view of various functions is another hurdle which management faces. If that wasn’t enough, they also need to create a reinforced information architecture coupled with seamless support for international users.
Enable customers, employees, and partners to effortlessly browse through informative content for better understanding of products or services.
Empower cross-platform collaboration by scouring the entire knowledge base. Furthermore, Content Gap Analysis can help identify key performing assets and platforms with real-time insights.
Forget security woes with native connectors for several leading enterprise platforms. Role & permission-based authentication take care of the rest.
Implement global support for your users owing to Double Byte Character Set (DBCS) encoding compatibility to drive KCS and ensure higher CSAT.
SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.