Elevate learning experience with hyper‑personalization and enhanced
Delivering improved learning experiences through tailored recommendations throughout the learner’s journey
Learners can now bid adieu to the swivel-chair effect with SearchUnify’s native connectivity. Its out-of-the-box support for 50+ enterprise platforms helps index disparate content repositories. This creates a unified discovery experience for the learners with no unnecessary switching between tabs leading to an elevated learning experience.
Learners nowadays prefer hyper-personalized interactions. SearchUnify’s machine learning algorithm leverages behavioral and historical data to understand learner intent and accordingly suggests the best courses. They’re also promptly shared via email to boost consumption.
The best way to improve the learning experience is by identifying the users’ needs and proactively sending relevant learning content. SearchUnify’s cognitive search considers previous queries and user familiarity to predict potential doubts that the user might have and offer assistance whenever required. This facilitates expedited learning product adoption.
Consistent tagging across digital learning content enables the engine to crawl all the repositories efficiently. However, inconsistent tagging can create a couple of problems. SearchUnify automatically assigns correct and consistent taxonomy across the content repositories. It also offloads a big chunk of manual work by taking care of knowledge sources with no tagging at all.
New employees need access to correct information from the get-go for speedy & effective onboarding. SearchUnify ranks the most relevant learning content on top, which helps new joiners to learn the ropes without heavy supervision. The recommendations are customized based on the stage the learner’s stage —beginner to advanced. This way, it also benefits learners with some prior knowledge of the product wanting to learn about the latest features.
Finding relevant content among thousands of KBs can be taxing. Smart facets and dynamic navigation are here to make this task easier! Smart facets allow learners to calibrate the search results, while dynamic navigation forms an interface based on their unique browsing patterns. Additionally, SearchUnify’s results preview feature enables learners to quickly preview search results on the SERP without opening it. This way, they can effortlessly zero in on the right learning module. select only the programs they want to engage with.
Turning insights into actions for enhanced content relevance
SearchUnify’s robust insights engine keeps a real-time pulse on a learner’s search data. That makes it easy to understand their interest areas. The insights engine offers comprehensive reports such as top-viewed learning articles, page views per article, etc. Such focused reports help you decipher complex user data and behavior to build learner-oriented, robust training programs.
SearchUnify’s granular reports on Searches with No Clicks, Searches with No Result, Sessions with Unsuccessful Searches, Unique Unsuccessful Searches, Daily Average No Click Searches, outdated articles, etc. help gauge content efficacy. This helps you identify what the learners are finding useful. Additionally, you can uncloak grey areas and create help articles accordingly.
Once you’re equipped with reports and actionable insights into the learner’s journey, giving them what they want before they even realize it is now easier than ever. The search engine proactively recommends articles based on past searches, learner’s profiles, and previously clicked learning articles, thus enhancing their experience.
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
We are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service.
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