SearchUnify for Learning & Training

Providing an Optimum Learning Experience With SearchUnify

Delivering improved learning experiences through tailored recommendations throughout the learner’s journey

Improved Content Findability

Learners can now bid adieu to the swivel-chair effect with SearchUnify’s native connectivity. Its out-of-the-box support for 50+ enterprise platforms helps index disparate content repositories. This creates a unified discovery experience for the learners with no unnecessary switching between tabs leading to an elevated learning experience.

Hyper-Personalized Recommendations

Learners nowadays prefer hyper-personalized interactions. SearchUnify’s machine learning algorithm leverages behavioral and historical data to understand learner intent and accordingly suggests the best courses. They’re also promptly shared via email to boost consumption.

Intuitive Learning Environment

The best way to improve the learning experience is by identifying the users’ needs and proactively sending relevant learning content. SearchUnify’s cognitive search considers previous queries and user familiarity to predict potential doubts that the user might have and offer assistance whenever required. This facilitates expedited learning product adoption.

Amplify Content Discovery with Taxonomy

Consistent tagging across digital learning content enables the engine to crawl all the repositories efficiently. However, inconsistent tagging can create a couple of problems. SearchUnify automatically assigns correct and consistent taxonomy across the content repositories. It also offloads a big chunk of manual work by taking care of knowledge sources with no tagging at all.

Ensure Seamless Employee Onboarding

New employees need access to correct information from the get-go for speedy & effective onboarding. SearchUnify ranks the most relevant learning content on top, which helps new joiners to learn the ropes without heavy supervision. The recommendations are customized based on the stage the learner’s stage —beginner to advanced. This way, it also benefits learners with some prior knowledge of the product wanting to learn about the latest features.

Drive LMS Adoption & Engagement with Intelligent UI

Finding relevant content among thousands of KBs can be taxing. Smart facets and dynamic navigation are here to make this task easier! Smart facets allow learners to calibrate the search results, while dynamic navigation forms an interface based on their unique browsing patterns. Additionally, SearchUnify’s results preview feature enables learners to quickly preview search results on the SERP without opening it. This way, they can effortlessly zero in on the right learning module. select only the programs they want to engage with.

Scaling the Learning Experience With Real-Time Analytics

Turning insights into actions for enhanced content relevance

Understand Learners Preferences in Real Time

SearchUnify’s robust insights engine keeps a real-time pulse on a learner’s search data. That makes it easy to understand their interest areas. The insights engine offers comprehensive reports such as top-viewed learning articles, page views per article, etc. Such focused reports help you decipher complex user data and behavior to build learner-oriented, robust training programs.

Quantify Content Performance in Real-time

SearchUnify’s granular reports on Searches with No Clicks, Searches with No Result, Sessions with Unsuccessful Searches, Unique Unsuccessful Searches, Daily Average No Click Searches, outdated articles, etc. help gauge content efficacy. This helps you identify what the learners are finding useful. Additionally, you can uncloak grey areas and create help articles accordingly.

Proactive Interactions Enabled by Integrated Insights

Once you’re equipped with reports and actionable insights into the learner’s journey, giving them what they want before they even realize it is now easier than ever. The search engine proactively recommends articles based on past searches, learner’s profiles, and previously clicked learning articles, thus enhancing their experience.

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

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Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

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Accela, a leading provider of cloud-based civic solutions, faced increasing support case volumes and agent burnout. By deploying SearchUnify Agent Helper, the team unified case context, automated response creation, and gained real-time insights into customer sentiment, and achieved faster resolutions and empowered support workforce.

Key Outcomes:

Since the deployment of Agent Helper, Accela has experienced substantial improvements across multiple KPIs.

77.5%

Increase in Total Closed Case Volume

92.7%

Decrease in First Response Time

16%

Increase in Agent Productivity

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Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

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EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

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Improved Content Visibility