The Customer Service Show

The series is all about diving deep into the world of customer service, unleashing its exceptional power, and unveiling the strategies behind unforgettable, contextual, and, hyper-personalized customer support interactions.

Premium Support

In this season 1, we aim to highlight the importance of premium support, effective implementation and pricing strategies, and key metrics for success measurement.

We will be joined by Patricia Lughezzani, a highly accomplished visionary professional with a distinguished career in building, revitalizing, and optimizing customer support, customer success, renewal sales, technical services, and sustaining engineering organizations to facilitate growth and customer retention. Patricia's consulting company, PL Support Solutions, focuses on Customer Success, Premium Support, and Support Optimization strategies.

speaker

Patricia Lughezzani

Founder, PL Support Solutions and Executive Advisor, Grazitti Interactive

Episode 1 - Premium Support - The What, Why, and How
Episode 2 - Determining Premium Support Features, Offerings and Value Drivers
Episode 3 - Premium Support - Pricing Strategies
Episode 4 - Premium Support - Internal Partnerships
Episode 5 - Premium Support - Financials
Episode 6 - Premium Support - Tools and Technology
Episode 7 - Ask Patricia Anything

Generative AI for Customer Support

This season, we're diving into the realm of Generative AI in Customer Support, investigating its possibilities, discussing actual achievements, and revealing the newest developments influencing the customer support industry.

We will be joined by Patricia Lughezzani, a highly accomplished visionary professional with a distinguished career in building, revitalizing, and optimizing customer support, customer success, renewal sales, technical services, and sustaining engineering organizations to facilitate growth and customer retention. Patricia's consulting company, PL Support Solutions, focuses on Customer Success, Premium Support, and Support Optimization strategies.

speaker

Patricia Lughezzani

Founder, PL Support Solutions and Executive Advisor, Grazitti Interactive

Episode 1 - History and Current State of AI in Customer Support
Episode 2 - Creating Engaging and Effortless AI Customer Interfaces
Episode 3 - Strategizing and Integrating GenAI into Your Enterprise Support Ecosystem
speaker

Want to Know More About Launching Premium
Support for Your Enterprise? Ask Patricia!

taranjeet-singh

Patricia Lughezzani

Founder, PL Support Solutions and Executive Advisor, Grazitti Interactive

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