The Customer Service Show
The series is all about diving deep into the world of customer service, unleashing its exceptional power, and unveiling the strategies behind unforgettable, contextual, and, hyper-personalized customer support interactions.
Premium Support
In this season 1, we aim to highlight the importance of premium support, effective implementation and pricing strategies, and key metrics for success measurement.
We will be joined by Patricia Lughezzani, a highly accomplished visionary professional with a distinguished career in building, revitalizing, and optimizing customer support, customer success, renewal sales, technical services, and sustaining engineering organizations to facilitate growth and customer retention. Patricia's consulting company, PL Support Solutions, focuses on Customer Success, Premium Support, and Support Optimization strategies.
Founder, PL Support Solutions and Executive Advisor, Grazitti Interactive
Generative AI for Customer Support
This season, we're diving into the realm of Generative AI in Customer Support, investigating its possibilities, discussing actual achievements, and revealing the newest developments influencing the customer support industry.
We will be joined by Patricia Lughezzani, a highly accomplished visionary professional with a distinguished career in building, revitalizing, and optimizing customer support, customer success, renewal sales, technical services, and sustaining engineering organizations to facilitate growth and customer retention. Patricia's consulting company, PL Support Solutions, focuses on Customer Success, Premium Support, and Support Optimization strategies.
Founder, PL Support Solutions and Executive Advisor, Grazitti Interactive
Founder, PL Support Solutions and
Executive Advisor, Grazitti Interactive
Customer Success & Search
Specialist, Grazitti Interactive
