The series is all about diving deep into the world of customer service, unleashing its exceptional power, and unveiling the strategies behind unforgettable, contextual, and, hyper-personalized customer support interactions.
Premium Support with Patricia Lughezzani
In this season, we aim to highlight the importance of premium support, effective implementation and pricing strategies, and key metrics for success measurement.
We will be joined by Patricia Lughezzani, a highly accomplished visionary professional with a distinguished career in building, revitalizing, and optimizing customer support, customer success, renewal sales, technical services, and sustaining engineering organizations to facilitate growth and customer retention. Patricia's consulting company, PL Support Solutions, focuses on Customer Success, Premium Support, and Support Optimization strategies.
Founder, PL Support Solutions and Executive Advisor, Grazitti Interactive
From implementing specific strategies for successfully launching premium support, to navigating tricky customer scenarios, to seeking insights to the industry trends, Patricia is going to answer all your queries in this episode.