AI Solutions for Pharma & Life Sciences

Drive Innovation and Shorten Time‑to‑Market

Enhance efficiency of clinical trials and research and gain deeper insights for decision making with cognitive search

Shorten Time-To-Market With Unified Search

Unify information silos to allow researchers to focus on discovery as opposed to endlessly switching between molecular datasets, systems, logins, lab reports, patient databases, scientific publications and query languages. The NLP engine is also able to extract information from unstructured content sources, which aids researchers in discovery of new drugs and reduces the time-to-market .

Scale Knowledge Management and Customer Support

Give your customer facing teams the access to relevant information at one place including FAQs , product information brochures, internal databases; empowering them with the information they need to resolve queries faster. New agents and employees, especially those without a medical background, can onboard faster and contribute from day one.

Streamline Security and Regulation

Leverage cognitive search and insights to detect relevant information in regulatory texts and in “patient voice” on channels like social media or online communities and push it to the right experts. The search engine can trigger alerts to help spread awareness around new updates or regulations for better compliance.

Identify Subject Matter Experts Across Your Organization

Harness the power of an insights engine that analyzes thousands of documents, scientific articles, trial reports, internal or public databases to help create an expert graph of profiles that are the best fit for a project and help build successful teams.

Build and Enhance the Taxonomy With NLP

Leverage semantic analysis and NLP to identify similar words and related concepts from across your content sources to help build a taxonomy structure and further improve the search experience of your users.

Uncover Hidden Value With Search Analytics and Insights

Identify what users across channels are searching for, queries that led to no result, time spent on knowledge articles, poor CTRs etc. to further enhance the quality of your content and fill gaps. The insights engine uses NLG to help translate these trends into plain english and suggest the next best course of action to the admin.

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

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Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

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Accela, a leading provider of cloud-based civic solutions, faced increasing support case volumes and agent burnout. By deploying SearchUnify Agent Helper, the team unified case context, automated response creation, and gained real-time insights into customer sentiment, and achieved faster resolutions and empowered support workforce.

Key Outcomes:

Since the deployment of Agent Helper, Accela has experienced substantial improvements across multiple KPIs.

77.5%

Increase in Total Closed Case Volume

92.7%

Decrease in First Response Time

16%

Increase in Agent Productivity

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Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

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EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

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Improved Content Visibility