Increase in Average Monthly Knowledge Creation
Decrease in Average Time to Draft an Article
Decrease in Average Time to Publish an Article
Improvement in Self-Service Resolutions
Average Month-on-Month Searches with Results to Total Searches
Jump in Customer Effort Score (CES)
Increase in Global Self-service Success on Community
Increase in Self-service Success at Case Form Page
Cumulative Self-service Success
Dorothy Wozniak
Senior Manager, Digital Community Strategy at Varonis
Product and the team help us to reach our goals!
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Mary Lightfoot
Senior Digital Learning Manager, Gallaudet University
SearchUnify is excellent both technically and with customer service
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Self-service Success
Content Findability Success
Increase in Case Deflection
Conversion Ratio on Search Results
Cumulative Case Deflection
in Agent Productivity
Increase in Self-Service Resolution
