The leading WFM & HCM cloud solutions provider transformed customer service experience with cognitive search to achieve case deflection north of 15%.
One of the fastest growing enterprise infrastructure companies in Silicon Valley scaled customer support and amped up case deflection by 20%.
Find how one of the fastest growing IDaaS companies bumped up agent Productivity by 15% & case deflection by 21% with SearchUnify.
The leading cloud-based software provider was able to achieve a whopping 25% increase in self-service traffic. How? SearchUnify’s cognitive search and insights.
SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
We are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service.