The HR technology leader saw an 80% increase in knowledge article submissions and 50% reduction in ticket volume with cognitive technology.
One of the fastest growing enterprise infrastructure companies in Silicon Valley scaled customer support and amped up case deflection by 20%.
Find how one of the fastest growing IDaaS companies bumped up agent Productivity by 15% & case deflection by 21% with SearchUnify.
The leading cloud-based software provider was able to achieve a whopping 25% increase in self-service traffic. How? SearchUnify’s cognitive search and insights.
Read the 2021 Stevie® Award winning success story of Bluebeam, a leading project collaboration solutions provider, which achieved 25% case deflection at the stage of case creation with SearchUnify
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
We are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service.