Content Findability

Delivering Harmonized Customer Experience Across Support Channels

Delivering Harmonized Customer Experience Across Support Channels

September 3, 2021

It’s not about channel; it’s about experience. Customers want to be heard, irrespective of the number of channels being offered. Learn how cognitive technology integrates each channel & offers a seamless customer support experience.

How to Create a Robust Knowledge Management Strategy for Your Enterprise

How to Create a Robust Knowledge Management Strategy for Your Enterprise

August 20, 2021

Enterprises have always struggled to capture and manage knowledge. This blog post details a robust framework to build an effective KM strategy to make your customer service game stronger than ever. Read on!

How Cognitive Search Platforms Have Become Indispensable Across Enterprise Teams

How Cognitive Search Platforms Have Become Indispensable Across Enterprise Teams

August 12, 2021

Turn your enterprise data into your biggest advantage with cognitive search platforms. How? This blog post details.

How Search Analytics Turn Your Content Strategy up to Eleven

How Search Analytics Turn Your Content Strategy up to Eleven

August 3, 2021

Intelligent search analytics can do wonders in your support outcomes. Leveraging ML, NLP, & NLU, it helps you gain valuable insights into customer behavior & search patterns. This blog explains how.

Building An Effective Content Maintenance Strategy for Better Findability

Building An Effective Content Maintenance Strategy for Better Findability

July 23, 2021

Struggling to surface relevant content for your self-help portal’s success? Here's a stepwise guide to building a content management and maintenance strategy that helps.

How To Hot-Wire Your Enterprise Search Engine with Content Lifecycle Management

How To Hot-Wire Your Enterprise Search Engine with Content Lifecycle Management

April 6, 2021

Poor search performance stems from the engine as well as content lifecycle management strategy (or its lack thereof). Here are four strategies to improve both:

Content Findability: The Key to Improved EX & CSAT

Content Findability: The Key to Improved EX & CSAT

January 19, 2021

Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.

9 Factors That Can Improve the Health of Your Content

9 Factors That Can Improve the Health of Your Content

January 5, 2021

The health of your content is directly related to the success of your enterprise search engine. So, how will you determine the health of your content? Read on.

8 Ways to Catapult Self-Service Efficacy with Better Findability

8 Ways to Catapult Self-Service Efficacy with Better Findability

November 27, 2020

When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

COGNITIVE TECHNOLOGY: THE FORCE MULTIPLIER FOR SCALING CUSTOMER SUCCESS