It’s not about channel; it’s about experience. Customers want to be heard, irrespective of the number of channels being offered. Learn how cognitive technology integrates each channel & offers a seamless customer support experience.
Enterprises have always struggled to capture and manage knowledge. This blog post details a robust framework to build an effective KM strategy to make your customer service game stronger than ever. Read on!
Turn your enterprise data into your biggest advantage with cognitive search platforms. How? This blog post details.
Intelligent search analytics can do wonders in your support outcomes. Leveraging ML, NLP, & NLU, it helps you gain valuable insights into customer behavior & search patterns. This blog explains how.
Struggling to surface relevant content for your self-help portal’s success? Here's a stepwise guide to building a content management and maintenance strategy that helps.
Poor search performance stems from the engine as well as content lifecycle management strategy (or its lack thereof). Here are four strategies to improve both:
Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.
The health of your content is directly related to the success of your enterprise search engine. So, how will you determine the health of your content? Read on.
When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how: