Poor search performance stems from the engine as well as content lifecycle management strategy (or its lack thereof). Here are four strategies to improve both:
Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.
The health of your content is directly related to the success of your enterprise search engine. So, how will you determine the health of your content? Read on.
When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how: