Customer Support

3 Ways Cognitive Technology Helps Customer Support Teams Meet SLAs at Full Tilt

3 Ways Cognitive Technology Helps Customer Support Teams Meet SLAs at Full Tilt

April 14, 2021

SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

April 8, 2021

Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!

NLQA- The Brain Behind Blistering-Fast Chatbot Responses

NLQA- The Brain Behind Blistering-Fast Chatbot Responses

March 31, 2021

Wondering how smart algorithms communicate? This blog post explains how Chatbots leverage the power of NLQA to give accurate & fast responses in human language

How Technology Silos Are Killing Your AX & Support ROI

How Technology Silos Are Killing Your AX & Support ROI

March 18, 2021

Technology has replaced archaic ways of customer service. Yet support orgs struggle to deliver stellar AX & CX. Read on to know why, & how you can overcome these challenges.

How a Robust Knowledge Base Remodels Your Support Organization

How a Robust Knowledge Base Remodels Your Support Organization

March 4, 2021

An ideal knowledge base article enables customers to help themselves. Read on to know how you can create articles that are useful and engaging.

Beyond Round-Robin Order: How Intelligent Case Assignment Drives CX & Agent Productivity

Beyond Round-Robin Order: How Intelligent Case Assignment Drives CX & Agent Productivity

March 2, 2021

Elevate customer & agent experience by applying AI-powered case assignment. Learn how to distribute cases to the best available agents with this blog post.

6 Factors that Make the Final Buy or Build Chatbot Decision Easier

6 Factors that Make the Final Buy or Build Chatbot Decision Easier

February 25, 2021

Wondering whether to build or buy a chatbot? Read this ultimate guide which gives you 6 factors to evaluate and finalize the best fit for your organization.

A Step-by-Step Guide for Establishing Your Customer Service ROI

A Step-by-Step Guide for Establishing Your Customer Service ROI

February 23, 2021

Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

February 19, 2021

Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.

How Cognitive Technology Helps Effectively Onboard Support Agents

How Cognitive Technology Helps Effectively Onboard Support Agents

February 17, 2021

Read this blog on how to use cognitive technology to overcome associated challenges and build the best agent onboarding practices to elevate your CX.

5 Ways to Measure the Success of Chatbots for Support

5 Ways to Measure the Success of Chatbots for Support

February 10, 2021

How to measure the effectiveness of chatbots? Discover the top 5 KPIs to analyze, track the performance and success rate of your Chatbot with this blog.

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

February 2, 2021

The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.

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