Customer Support

Content Findability: The Key to Improved EX & CSAT

Content Findability: The Key to Improved EX & CSAT

January 19, 2021

Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.

3 Ways Your Support Outcomes Benefit From KCS

3 Ways Your Support Outcomes Benefit From KCS

January 12, 2021

Triple the benefits from KCS in terms of customer TTV, agent experience & onboarding. Read this crisp blog post to find out how.

How to Turn Your Customer Service Team Into a Profit Center

How to Turn Your Customer Service Team Into a Profit Center

December 29, 2020

The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.

5 Customer Service Trends that Leaders Need to Keep an Eye On in 2021

5 Customer Service Trends that Leaders Need to Keep an Eye On in 2021

December 17, 2020

2021 is knocking–is your business ready? This blog post lists five customer service trends that emerged this year and will prevail in 2021 and beyond.

Exploring the Correlation & Differences Between Customer Support & Customer Success

Exploring the Correlation & Differences Between Customer Support & Customer Success

December 8, 2020

Read on to understand the correlation and differences between customer support and customer. Also, learn how cognitive technology & AI help CSM and service delivery managers to formulate foolproof support success strategy.

6 Innovative Apps that Should be Part of Your 2021 Support Budget

6 Innovative Apps that Should be Part of Your 2021 Support Budget

December 3, 2020

Build resilient business models and meet customer expectations of coming times, with the right technology. Here are 6 futuristic apps to build a robust tech stack.

CTO’s POV: Augment Workforce Productivity and Reduce Customer Effort to Weather All Disruptions

CTO’s POV: Augment Workforce Productivity and Reduce Customer Effort to Weather All Disruptions

November 25, 2020

Business leaders need to adapt to weather all disruptions. This blog post reveals tips from a CTO for augmenting workforce productivity & lowering customer churn.

3 Powerful Ways to Imbue AI for Predictive Customer Service

3 Powerful Ways to Imbue AI for Predictive Customer Service

November 24, 2020

Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.

How Cognitive Technology Helps You Modernize Support Strategy & Delivery

How Cognitive Technology Helps You Modernize Support Strategy & Delivery

November 19, 2020

Read on to know how you can leverage futuristic technology & predictive support to redefine modern support landscape and deliver next-gen self-service experience.

5 Pillars of Modern Customer Service to Future Proof Your Business

5 Pillars of Modern Customer Service to Future Proof Your Business

November 10, 2020

The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.

Escalation Prediction: An Indispensable Part of Modern Customer Support

Escalation Prediction: An Indispensable Part of Modern Customer Support

November 2, 2020

Escalation is not a good sign for CX. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.

How AI and Cognitive Technology Are Redefining Customer Escalation Management

How AI and Cognitive Technology Are Redefining Customer Escalation Management

October 8, 2020

Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage AI and cognitive tools to streamline escalation management.

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey