Customer Support

The Role of the Agent Empowerment Index in Boosting Support Outcomes

The Role of the Agent Empowerment Index in Boosting Support Outcomes

February 8, 2024

Empowering support agents with the right tools ensures promising results. If you’re unsure how to achieve this, agent empowerment index helps. Learn how.

SearchUnify Ranked #1 in Enterprise Search Quadrant Report by Info-Tech Research Group’s SoftwareReviews

SearchUnify Ranked #1 in Enterprise Search Quadrant Report by Info-Tech Research Group’s SoftwareReviews

February 6, 2024

Join us to Celebrate SearchUnify’s success in securing 1st rank in the Enterprise Search Data Quadrant Report by SoftwareReviews. Learn more!!

AI in Enterprise Search: Overcoming Challenges and Achieving Excellence

AI in Enterprise Search: Overcoming Challenges and Achieving Excellence

January 11, 2024

Recognize the obstacles & opportunities in Implementing AI-powered enterprise search and witness the transformation of customer support. Learn more

Why You Need an Automated Ticketing Solution: Here are the Top 6 Benefits

Why You Need an Automated Ticketing Solution: Here are the Top 6 Benefits

January 6, 2024

Discover the benefits of an automated ticket management system in revolutionizing customer support and ensuring a seamless customer support experience.

The State-of-the-Art of Support Websites is Changing Rapidly

The State-of-the-Art of Support Websites is Changing Rapidly

December 15, 2023

Discover how AI is reshaping the customer support landscape as evidenced by the 2023 ASP Awards.

The 5 Biggest Generative AI Trends That Are Shaping 2024

The 5 Biggest Generative AI Trends That Are Shaping 2024

December 7, 2023

Discover 2024's top Gen AI trends: Quantum AI, Web3 synergy, Multimodal Gen AI, and emotion-infused virtual assistants. Dive in for a tech revolution!

Future-Proofing Customer Experiences with GenAI: A Glimpse into 2024 and Beyond

Future-Proofing Customer Experiences with GenAI: A Glimpse into 2024 and Beyond

November 9, 2023

Discover key generative AI trends that can take your customer experience to the next level, and provide you an edge in today’s competitive world.

A Culture of Starvation: Lessons Learned from TSIA World Envision 2023

A Culture of Starvation: Lessons Learned from TSIA World Envision 2023

October 27, 2023

Through vivid examples and real-world case studies shared at the event, the blog highlights how dismantling silos can enhance customer experiences. Read More.

The Bottom Line of Escalations: Costly Consequences & Proactive Solutions

The Bottom Line of Escalations: Costly Consequences & Proactive Solutions

October 24, 2023

Discover the art of effective escalation management for superior customer support and business excellence. Read now!

Chatbots Unleashed: Transforming Businesses with Conversational & Contextual AI

Chatbots Unleashed: Transforming Businesses with Conversational & Contextual AI

October 19, 2023

Conversational chatbots help you tackle multiple issues with just one solution. Read this blog to know how they can help your business grow!

6 Chatbot Trends to Watch Out for in 2024 & Beyond

6 Chatbot Trends to Watch Out for in 2024 & Beyond

October 17, 2023

Chatbots have come a long way, from handling basic queries to having intelligent conversations. What’s more on the horizon? Keep reading to know more!

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