SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.
Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!
Wondering how smart algorithms communicate? This blog post explains how Chatbots leverage the power of NLQA to give accurate & fast responses in human language
Technology has replaced archaic ways of customer service. Yet support orgs struggle to deliver stellar AX & CX. Read on to know why, & how you can overcome these challenges.
An ideal knowledge base article enables customers to help themselves. Read on to know how you can create articles that are useful and engaging.
Elevate customer & agent experience by applying AI-powered case assignment. Learn how to distribute cases to the best available agents with this blog post.
Wondering whether to build or buy a chatbot? Read this ultimate guide which gives you 6 factors to evaluate and finalize the best fit for your organization.
Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.
Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.
Read this blog on how to use cognitive technology to overcome associated challenges and build the best agent onboarding practices to elevate your CX.
How to measure the effectiveness of chatbots? Discover the top 5 KPIs to analyze, track the performance and success rate of your Chatbot with this blog.
The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.