Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.
The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.
2021 is knocking–is your business ready? This blog post lists five customer service trends that emerged this year and will prevail in 2021 and beyond.
Read on to understand the correlation and differences between customer support and customer. Also, learn how cognitive technology & AI help CSM and service delivery managers to formulate foolproof support success strategy.
Build resilient business models and meet customer expectations of coming times, with the right technology. Here are 6 futuristic apps to build a robust tech stack.
Business leaders need to adapt to weather all disruptions. This blog post reveals tips from a CTO for augmenting workforce productivity & lowering customer churn.
Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.
Read on to know how you can leverage futuristic technology & predictive support to redefine modern support landscape and deliver next-gen self-service experience.
The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.
Escalation is not a good sign for CX. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.
Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage AI and cognitive tools to streamline escalation management.