Make your Salesforce Community more intelligent and engaging with a unified view of video and learning contentRequest a Demo
Deliver an elevated community experience to your customers, employees, and partners with hyper-personalization and enhanced findability
Make Appinium content easily searchable across Salesforce to facilitate learning. Thinking about object-level permissions? Fret not, the engine only shows results to users with adequate access.
Empower learners to quickly navigate through all the information and find desired video and learning content with intelligent nested facets and sub-facets. And in case they don’t use them, the engine is also equipped with auto facets that pre-select categories based on the user’s profile.
Drive content adoption across by providing a personalized experience to your users. Using deep learning, cognitive engines factor in behavioral and historical data to understand user intent and accordingly provide highly relevant results.
Enhance the user experience by connecting people with your latest and most engaging learning guides and tutorials. NLP helps you analyze every query and match it with apt results even if the user doesn’t frame perfect queries.
Enable users to freely access learning content from Appinium on any enterprise platform like Khoros, JIRA, MadCap Flare, Confluence, MindTouch, Salesforce Clouds, etc. Similarly, you can furnish relevant results from any other channel (like documentation center) within Appinium. This helps you drive content consumption.
Leverage deep analytics to see how users search for learning resources and then engage with the results. This gives you a good idea about general interests and also gives you an opportunity to plug any gaps in your content.
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
Know the latest trends and best practices in customer supportView all Resources
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!