SearchUnify for
Appinium

Make your Salesforce Community more intelligent and engaging with a unified view of video and learning content

SearchUnify for <br>Appinium

Discover More Multimedia Content to Maximize Engagement & Learning

Deliver an elevated community experience to your customers, employees, and partners with hyper-personalization and enhanced findability

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Manage Accessibility & Permissions Side‑by‑Side

Make Appinium content easily searchable across Salesforce to facilitate learning. Thinking about object-level permissions? Fret not, the engine only shows results to users with adequate access.

Manage Accessibility & Permissions Side‑by‑Side
Help Users Drill Down with Smart Facets

Help Users Drill Down with Smart Facets

Empower learners to quickly navigate through all the information and find desired video and learning content with intelligent nested facets and sub-facets. And in case they don’t use them, the engine is also equipped with auto facets that pre-select categories based on the user’s profile.

Drive Engagement with Personalization

Drive content adoption across by providing a personalized experience to your users. Using deep learning, cognitive engines factor in behavioral and historical data to understand user intent and accordingly provide highly relevant results.

Drive Engagement with Personalization
Understand User Intent with NLP

Understand User Intent with NLP

Enhance the user experience by connecting people with your latest and most engaging learning guides and tutorials. NLP helps you analyze every query and match it with apt results even if the user doesn’t frame perfect queries.

Optimize Learning Database with Real‑time Analytics

Optimize Learning Database with Real‑time Analytics

Leverage deep analytics to see how users search for learning resources and then engage with the results. This gives you a good idea about general interests and also gives you an opportunity to plug any gaps in your content.

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Here's What the Best in Business Have to Say About SearchUnify

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Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!

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Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference