Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.
Communities have become the holy grail for customer engagement, experience, & success. But how to take it several notches higher in 2023 & beyond? Let's find out.
Incorporating voice of the customer in your support and self-service content is crucial to seamless user experiences and improved content findability. Read this blog post to learn more.
Transitioning from a case-first to a knowledge-first model empowers agents to deliver seamless customer support. But how to make that happen? This blog post explains!
Orgs are leveraging federated search tools to improve customer experience. Read on to know the top 5 considerations while evaluating your enterprise search vendor.
Support (re)Focus brings a flurry of in-depth sessions on annual recurring revenue, self-service success, KCS program supremacy, premium customer support, community success, omnichannel support, & much more. Read on:
NLP is a part of AI that allows humans and machines to converse effortlessly. It has completely revolutionized the customer service industry. Keep reading to know how!
SearchUnify & Grazitti Interactive are hosting the biggest virtual conference—Support (re)Focus 2022. Make sure you fathom ingenious support strategies & trends from luminary speakers. Read on how you can make the most of it.
Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!
Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.
Higher customer effort score is a better driver of customer loyalty. Read on to know how cognitive technology improves your CES, and CX in the process.
Join TSIA World: Envision to network with the industry’s stalwarts and learn top technology trends of 2022. Read out the blog for more information.
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