Cognitive Search

Move the Needle on Content Findability with OOTB Native Connectivity

Move the Needle on Content Findability with OOTB Native Connectivity

September 30, 2021

The core mission of cognitive platforms is to index content securely from a variety of sources. Read this blog to know why OOTB Connectors are leading the way.

How Cognitive Search Platforms Have Become Indispensable Across Enterprise Teams

How Cognitive Search Platforms Have Become Indispensable Across Enterprise Teams

August 12, 2021

Turn your enterprise data into your biggest advantage with cognitive search platforms. How? This blog post details.

How Search Analytics Turn Your Content Strategy up to Eleven

How Search Analytics Turn Your Content Strategy up to Eleven

August 3, 2021

Intelligent search analytics can do wonders in your support outcomes. Leveraging ML, NLP, & NLU, it helps you gain valuable insights into customer behavior & search patterns. This blog explains how.

4 Key Considerations for Choosing the Right Cognitive Search Vendor

4 Key Considerations for Choosing the Right Cognitive Search Vendor

July 27, 2021

The cognitive search vendor selection process can be very complicated. This blog will show you how to analyze your enterprise requirements, prospective vendors, and more.

8 Focus Areas for Building an Efficacious E-Learning Strategy

8 Focus Areas for Building an Efficacious E-Learning Strategy

July 21, 2021

Digitized learning is quite resource-intensive. This blog post explains how you can create a foolproof e-learning strategy & empower your teams to self-learn, thus bringing down resource requirements.

Grazitti Interactive’s SearchUnify Named a Strong Performer in The Forrester Wave™: Cognitive Search, Q3 2021

Grazitti Interactive’s SearchUnify Named a Strong Performer in The Forrester Wave™: Cognitive Search, Q3 2021

July 14, 2021

Forrester evaluated the 13 most significant cognitive search vendors and named Grazitti Interactive’s SearchUnify a “Strong Performer” in its latest report. See what we believe makes us unique!

TSIA Shares Strategies to Amplify the Success of Intelligent Search

TSIA Shares Strategies to Amplify the Success of Intelligent Search

July 1, 2021

As the influx of data grows, intelligent search is rapidly taking hold across enterprises. To unlock its full potential, this TSIA report reveals 10 tips prior to implementing intelligent search.

5 Ways Cognitive Technology Helps Stamp Out Zero Result Pages

5 Ways Cognitive Technology Helps Stamp Out Zero Result Pages

March 25, 2021

‘No Result’ pages act as dead-ends for users. Optimize your site-search to increase engagements with these 5 powerful strategies & eliminate zero-result pages.

The Whys And Hows Of Customer Experience ROI

The Whys And Hows Of Customer Experience ROI

December 24, 2020

Customer experience plays an integral role in modern support. Therefore, effective CX ROI models are the need of the hour to win executive backing. Read this blog to learn more.

How to Make Personalization at Scale More ‘Personal’

How to Make Personalization at Scale More ‘Personal’

December 22, 2020

Personalization at scale is easier said than done. This blog post explains practical ways in which a company can achieve it and stay ahead of the personalization curve.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference