Empowering support agents with the right tools ensures promising results. If you’re unsure how to achieve this, agent empowerment index helps. Learn how.
Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.
Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!
The Great Resignation is not over yet! It is still hovering over your support agents like dark clouds. Read this blog and learn how you can enhance your agent experience to get rid of these gloomy clouds for a clear, blue sky. Click here:
The effort an agent puts in to fulfill their role is often overlooked. Cognitive technology minimizes it to improve support outcomes & productivity.
Read on to know how SearchUnify augment productivity within Service Console, drive self-service success within Community Cloud & boost knowledge sharing within Salesforce Platform.
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