Agent Experience

From Great Resignation to Great Retention: How Support Organizations Can Elevate Agent Experience

From Great Resignation to Great Retention: How Support Organizations Can Elevate Agent Experience

September 1, 2022

The Great Resignation is not over yet! It is still hovering over your support agents like dark clouds. Read this blog and learn how you can enhance your agent experience to get rid of these gloomy clouds for a clear, blue sky. Click here:

Agent Effort Score: Putting the Cognitive Spotlight on Agent Experience

Agent Effort Score: Putting the Cognitive Spotlight on Agent Experience

September 22, 2021

The effort an agent puts in to fulfill their role is often overlooked. Cognitive technology minimizes it to improve support outcomes & productivity.

Delivering Next-Gen CX & EX with the Powerful Duo of Salesforce & SearchUnify

Delivering Next-Gen CX & EX with the Powerful Duo of Salesforce & SearchUnify

May 19, 2021

Read on to know how SearchUnify augment productivity within Service Console, drive self-service success within Community Cloud & boost knowledge sharing within Salesforce Platform.