If you’re still following a reactive approach to customer service, you’re leading your brand to an early grave. Here’s a blog post highlighting why you need to go pro.
Augmented intelligence is a widely talked about but less understood topic. Join this webinar to grasp what it is & how exactly it’s remodeling enterprise search.
Taxonomy & metadata are two key elements of search. Read to know more about how these two empower enterprise search engines for better results.
With the eCommerce market growing at a rapid rate, ensuring success means continuously delighting & surprising the customers. Here’s how cognitive search can help
Enterprise search has the power to transform your business but only if implemented in the right way. This blogpost covers 5 practices that could wreck your search. Read on.
In the fast-paced world of B2B, new service trends surface every day. Here’s a blog post highlighting the top 5 customer service trends that will rock 2020.
The standards of customer experience are evolving and new trends surface every day. Here’s a blog post highlighting the top 5 trends that will lead the way in 2020.
Missed going to Dreamforce 2019? Here’s a crisp blog post highlighting major announcements and takeaways from the mega event to keep you informed.
Heading to Dreamforce ’19? Get set to blaze your trail by getting an insider’s opinion about the mega event. Make the most of it by planning in advance with these tips.
Customers want persistent, personalized & intelligent support interactions. This blogpost suggests how AI-powered cognitive search lets you achieve that.
Our latest release, Mamba ‘20, is here. It introduces a host of changes like the new search client templates, smarter chatbot, buffed-up analytics engine, and a lot more. Read on to learn more.
Our session on Kronos' digital transformation for better customer support & self-service was praised by many leaders at TSW Las Vegas. Here's a quick recap in case you missed it
