Personalization

How Real-time Analysis of Customer Intent Helps Deliver Better CX

How Real-time Analysis of Customer Intent Helps Deliver Better CX

February 4, 2021

AI & cognitive technology connects businesses to users on a personal level. But how does this augment CX strategies and improve sales, here’s how.

How to Make Personalization at Scale More ‘Personal’

How to Make Personalization at Scale More ‘Personal’

December 22, 2020

Personalization at scale is easier said than done. This blog post explains practical ways in which a company can achieve it and stay ahead of the personalization curve.

6 Ways to Improve Conversion Rates on Your Site With AI‑Powered Search

6 Ways to Improve Conversion Rates on Your Site With AI‑Powered Search

October 23, 2020

Read on to know how you can leverage the power of machine learning, AI and cognitive technology for conversion rate optimization and increased website sales.

7 Effective Ways to Elevate Community Engagement with Cognitive Search

7 Effective Ways to Elevate Community Engagement with Cognitive Search

September 2, 2020

ML and NLP combined search solutions are what you need to enhance the user experience on your community website. Read on to know more.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference