Natural Language Processing

Demystify User Intent & Context with Natural Language Processing

Demystify User Intent & Context with Natural Language Processing

March 23, 2021

Dive deep into the core components of NLP and the integral role it plays to understand user intent & context in AI-powered chatbots.

How to Leverage Semantic Search to Step up Your Customer Support Game

How to Leverage Semantic Search to Step up Your Customer Support Game

September 17, 2020

Read on to know how cognitive technology powers semantic models to deliver contextual results. Also, learn how you can transform your customer support game by deploying ML algorithms.

An Introduction to Semantic Search and Its Relation to Search Relevance

An Introduction to Semantic Search and Its Relation to Search Relevance

September 16, 2020

Gain an understanding of semantic search and its application within an enterprise. Read on to know why web search algorithms cannot be implemented in enterprise environments to attain the desired search results.

How Sentiment Analysis Helps Brands Score Big on Customer Experience

How Sentiment Analysis Helps Brands Score Big on Customer Experience

September 8, 2020

Sentiment analysis helps businesses provide more emotionally-aware support. But what is it, and how does it help improve your CX? This blog post explains:

Demystifying Metadata Management to Improve Enterprise Search Experience

Demystifying Metadata Management to Improve Enterprise Search Experience

September 3, 2020

Metadata plays an important role in improving the relevance of a search engine. Read on to know its meaning, scope, and the best practices to implement it successfully across your cognitive tool.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference