NLP is a part of AI that allows humans and machines to converse effortlessly. It has completely revolutionized the customer service industry. Keep reading to know how!
Dive deep into the core components of NLP and the integral role it plays to understand user intent & context in AI-powered chatbots.
Read on to know how cognitive technology powers semantic models to deliver contextual results. Also, learn how you can transform your customer support game by deploying ML algorithms.
Gain an understanding of semantic search and its application within an enterprise. Read on to know why web search algorithms cannot be implemented in enterprise environments to attain the desired search results.
Sentiment analysis helps businesses provide more emotionally-aware support. But what is it, and how does it help improve your CX? This blog post explains:
Metadata plays an important role in improving the relevance of a search engine. Read on to know its meaning, scope, and the best practices to implement it successfully across your cognitive tool.
