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How Large Language Models Elevate Named Entity Recognition for Customer Support Success

How Large Language Models Elevate Named Entity Recognition for Customer Support Success

May 31, 2023

Large Language Models (LLMs) play a dynamic role in enhancing the precision and speed of Named Entity Recognition (NER) systems. How? This blog post explains!

How Case Clustering Can Improve Customer Support Team’s Efficiency

How Case Clustering Can Improve Customer Support Team’s Efficiency

May 16, 2023

Unleash the potential of case clustering in customer support. Read this blog to discover how it revolutionizes support operations by grouping similar cases.

Content Annotation: Enabling Smart Tagging to Improve Content Findability

Content Annotation: Enabling Smart Tagging to Improve Content Findability

April 28, 2023

Millions of data scientists worldwide struggle to annotate content. Learn how it is best done with SearchUnify in this blog post.

Intelligent Content Recommendation: The Key to Driving Personalized User Experience

Intelligent Content Recommendation: The Key to Driving Personalized User Experience

April 25, 2023

Discover the significance of intelligent content recommendations and how SearchUnify's AI and ML algorithms can help you achieve that. Read now!

K-NN Classifiers: The Secret Sauce Behind Robust Case Classification

K-NN Classifiers: The Secret Sauce Behind Robust Case Classification

April 20, 2023

Intelligent case classification is the need of the hour and so are K-NN classifiers. Learn how SearchUnify leverages its full potential. Click here.

Demystifying Contextual Query Embedding

Demystifying Contextual Query Embedding

April 3, 2023

How do machines decipher the context of queries? How do they generate results? With Query Embedding. This blog explains various embedding mechanisms in detail.

Intelligent Case Routing: Your AI-powered Wingman For Support Teams

Intelligent Case Routing: Your AI-powered Wingman For Support Teams

March 27, 2023

Intelligent case routing leverages AI and ML to route incoming tickets to the most appropriate support agent. Refer to this blog post to know more!

Ace Case Prioritization Like a Pro with AI

Ace Case Prioritization Like a Pro with AI

March 21, 2023

Prioritizing the tickets is an absolute necessity but it has to be administered intelligently. Discover why and how in this blog post.

Machine Learning: The Underlying Force to Get “Rich” Search Results

Machine Learning: The Underlying Force to Get “Rich” Search Results

February 9, 2023

Rich snippets help a brand win higher visibility and CTR. Check out this blog post to dig deeper & learn how ML plays a crucial role in extracting them.

Machine Learning Is No Longer An Expert’s Arena: Incoming ML Workbench

Machine Learning Is No Longer An Expert’s Arena: Incoming ML Workbench

February 7, 2023

Machine Learning has revolutionized all walks of industries. But have you ever wondered how it fuels business outcomes? Enter SearchUnify’s ML Workbench! Read on to learn more.

Take Your Content Health Evaluation Several Notches Higher with Machine Learning

Take Your Content Health Evaluation Several Notches Higher with Machine Learning

January 23, 2023

Content Standard Checklist can help you decipher the broader picture of your article. Discover more about it and the best automation tool to skyrocket your efforts!

How to Measure the Efficacy of Your Sentiment Analysis Model

How to Measure the Efficacy of Your Sentiment Analysis Model

December 2, 2022

Customer sentiment analysis is the perfect way to understand how consumers perceive your brand. Wondering how to measure it? Read this blog and know whether your CX strategy is performing well or not.

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