What is regex? How does it work? What is the connection between regex and cognitive search? This blog post answers all these questions and more. Read on!
Implement a benchmark plan to measure the success of your contact center operations with these 8 simple steps. Also, learn how to improve contact center quality.
Customer Success programs can be directly tied to a company’s bottom line. This blog post explains why it matters and how you can measure it the right way.
AI & cognitive technology connects businesses to users on a personal level. But how does this augment CX strategies and improve sales, here’s how.
The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.
Personalization at scale is easier said than done. This blog post explains practical ways in which a company can achieve it and stay ahead of the personalization curve.
Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.
When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how: