CSAT

5 Customer Success KPIs to Measure the Impact of Your Customer Relations

5 Customer Success KPIs to Measure the Impact of Your Customer Relations

March 9, 2021

Customer Success programs can be directly tied to a company’s bottom line. This blog post explains why it matters and how you can measure it the right way.

How Real-time Analysis of Customer Intent Helps Deliver Better CX

How Real-time Analysis of Customer Intent Helps Deliver Better CX

February 4, 2021

AI & cognitive technology connects businesses to users on a personal level. But how does this augment CX strategies and improve sales, here’s how.

How to Turn Your Customer Service Team Into a Profit Center

How to Turn Your Customer Service Team Into a Profit Center

December 29, 2020

The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.

The Whys And Hows Of Customer Experience ROI

The Whys And Hows Of Customer Experience ROI

December 24, 2020

Customer experience plays an integral role in modern support. Therefore, effective CX ROI models are the need of the hour to win executive backing. Read this blog to learn more.

How to Make Personalization at Scale More ‘Personal’

How to Make Personalization at Scale More ‘Personal’

December 22, 2020

Personalization at scale is easier said than done. This blog post explains practical ways in which a company can achieve it and stay ahead of the personalization curve.

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

December 10, 2020

Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.

8 Ways to Catapult Self-Service Efficacy with Better Findability

8 Ways to Catapult Self-Service Efficacy with Better Findability

November 27, 2020

When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:

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