Case Prioritization

How Cognitive Tech Dethrones Traditional Ticket Routing & Delivers Better CX
Customer Support, Case Prioritization, Agent Productivity

How Cognitive Tech Dethrones Traditional Ticket Routing & Delivers Better CX
April 21, 2021

Case assignment has evolved. If you’re still using the old approach, you’re lagging behind. This blog post explains how you can effectively triage tickets with cognitive tech.

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