Artificial Intelligence

Demystify User Intent & Context with Natural Language Processing

Demystify User Intent & Context with Natural Language Processing

March 23, 2021

Dive deep into the core components of NLP and the integral role it plays to understand user intent & context in AI-powered chatbots.

How AI Powers a Connected Customer Experience

How AI Powers a Connected Customer Experience

October 21, 2020

Better CX leads to improved loyalty and bottomline. Read on to know how AI and cognitive technology are unleashing a new approach for effective CX strategies.

AI for Online Communities: A Sneak Peek of Community re(Focus) Panel Discussion

AI for Online Communities: A Sneak Peek of Community re(Focus) Panel Discussion

September 22, 2020

Are your community managers struggling with providing a seamless and relevant search experience? If yes, then tune in to our panel discussion and learn how you can adopt AI for better community engagement and experience.

5 Factors to Consider Before You Invest in An Enterprise Search Engine

5 Factors to Consider Before You Invest in An Enterprise Search Engine

September 10, 2020

When it comes to investing in an enterprise search engine, making informed decisions is crucial. This post covers 6 important factors that can help you with that.

How Sentiment Analysis Helps Brands Score Big on Customer Experience

How Sentiment Analysis Helps Brands Score Big on Customer Experience

September 8, 2020

Sentiment analysis helps businesses provide more emotionally-aware support. But what is it, and how does it help improve your CX? This blog post explains:

Live Webinar

Reimagining the Contact Center

Live Webinar

Reimagining the Contact Center