Artificial Intelligence

Intelligent Chatbots: Reinventing Cybersecurity with Virtual Watchguards

Intelligent Chatbots: Reinventing Cybersecurity with Virtual Watchguards

September 16, 2021

The proliferation of new technologies has altered the cybersecurity landscape where chatbots safeguard your data by funneling conversations via encrypted networks. Here’s how!

How Cognitive Technology is Remolding the Realm of Cybersecurity

How Cognitive Technology is Remolding the Realm of Cybersecurity

August 27, 2021

The next wave of cybersecurity is here! This blog talks about how cognitive technology curbs cybercrime and prevents firms from advanced cyberattacks. Read on to know more!

How to Successfully Proliferate Conversational AI Into Your Corporate-Wide CX Strategy

How to Successfully Proliferate Conversational AI Into Your Corporate-Wide CX Strategy

July 2, 2021

Wondering how to fit chatbots in your corporate-wide CX strategy? Here’s a crisp blog post to get you started!

5-Step Strategy for Building a Compelling Case for AI in Customer Service

5-Step Strategy for Building a Compelling Case for AI in Customer Service

June 2, 2021

In the ever-evolving technology landscape, progressive service leaders have witnessed AI working in mysterious ways. Check out how to build a successful business case in AI to augment support experience for both your customers and employees.

Demystify User Intent & Context with Natural Language Processing

Demystify User Intent & Context with Natural Language Processing

March 23, 2021

Dive deep into the core components of NLP and the integral role it plays to understand user intent & context in AI-powered chatbots.

How AI Powers a Connected Customer Experience

How AI Powers a Connected Customer Experience

October 21, 2020

Better CX leads to improved loyalty and bottomline. Read on to know how AI and cognitive technology are unleashing a new approach for effective CX strategies.

AI for Online Communities: A Sneak Peek of Community re(Focus) Panel Discussion

AI for Online Communities: A Sneak Peek of Community re(Focus) Panel Discussion

September 22, 2020

Are your community managers struggling with providing a seamless and relevant search experience? If yes, then tune in to our panel discussion and learn how you can adopt AI for better community engagement and experience.

5 Factors to Consider Before You Invest in An Enterprise Search Engine

5 Factors to Consider Before You Invest in An Enterprise Search Engine

September 10, 2020

When it comes to investing in an enterprise search engine, making informed decisions is crucial. This post covers 6 important factors that can help you with that.

How Sentiment Analysis Helps Brands Score Big on Customer Experience

How Sentiment Analysis Helps Brands Score Big on Customer Experience

September 8, 2020

Sentiment analysis helps businesses provide more emotionally-aware support. But what is it, and how does it help improve your CX? This blog post explains:

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference