Harnessing the power of semantic search, SearchUnifyGPT™ delivers not just search results, but insightful answers enhancing search precision and relevance.
1. Federation Layer
Helps enhance the user input with context retrieved from a 360-degree view of the enterprise knowledge base. This helps the LLM-integrated SearchUnify products to more readily generate a contextual response with factual content.
2. Retrieval Layer
Involves accessing relevant information or responses from a predefined set of knowledge or data. This is done using various methods such as keyword matching, semantic similarity, or advanced retrieval algorithms.
3. Augmented Generation Layer
Involves generating human-like responses or outputs based on the retrieved information or context, across SearchUnify’s suite of products. This is achieved using techniques like language modeling or neural networks.
Get quick answers with SearchUnifyGPT™, minimizing response times for user queries.
Gain insights into GPT response accuracy with comprehensive reporting, identifying and addressing any gaps in generated answers.
Measure SearchUnifyGPT™'s impact on stage one query resolution, tracking user engagement metrics to assess deflection efficiency.
Rely on SearchUnifyGPT™'s consistent accuracy with minimal error rates, ensuring reliable responses to user queries.
Utilize user feedback mechanisms integrated into SearchUnifyGPT™ to refine and optimize generated answers over time.
Evaluate the effectiveness of citations within GPT responses by tracking user engagement through clicks, providing valuable insights for content enhancement.
Leveraging SearchUnifyGPT™ helped one of our clients, a leading US-based software company, unlock next-level community experience while achieving impressive improvements within just 3 months:
Increase in customer effort score (CES) from 62% to 84%
Reduction in support costs from over $560,000 to $310,000
Decrease in time to resolution by 31%
Increase in self-service resolution from 78% to 89%
In addition, the client saw over 60% of users leveraging community search to resolve their queries in the first instance. An additional 8% of self-service resolutions stemmed from the case creation page as well.
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