SearchUnifyGPT™ goes beyond traditional search by leveraging the capabilities of Large Language Models (LLMs)
and semantic search to deliver not just search results, but insightful, contextual answers that meet the needs of modern users.
1. Federation Layer
Gathers information from across your entire knowledge base, providing the Enterprise GPT with a 360-degree view of your content for deeper contextual understanding.
2. Retrieval Layer
Pinpoints the most relevant information using advanced algorithms, including keyword matching, semantic similarity, and deep learning techniques.
3. Augmented Generation Layer
Leverages the power of LLM to generate human-like responses based on the retrieved information, ensuring clarity, accuracy, and a seamless user experience.
Unlock the full potential of Generative AI for Enterprise GPT:
Safeguard your data with robust security measures and prevent decision bias when integrating with third-party LLMs.
Connect users with the most relevant knowledge, regardless of format or source, through intelligent search, personalization, and powerful filtering.
Empower users to self-serve with ease, reducing ticket volume and freeing up your agents for complex issues.
SearchUnifyGPT™'s consistent accuracy with minimal error rates, ensuring reliable responses to user queries.
The user feedback mechanisms integrated into SearchUnifyGPT™, refine and optimize generated answers over time.
Gain deep visibility into search behavior, content gaps, and case deflection success with Enterprise GPT, enabling continuous improvement of your support strategy.
SearchUnifyGPTTM delivers tangible outcomes that impact your bottom line. Here's how one of our clients, a leading US-based software company, achieved remarkable results within just three months:
Increase in customer effort score (CES) from 62% to 84%
Reduction in support costs from over $560,000 to $310,000
Decrease in time to resolution by 31%
Increase in self-service resolution from 78% to 89%
In addition, the client saw over 60% of users leveraging community search to resolve their queries in the first instance. An additional 8% of self-service resolutions stemmed from the case creation page as well.
Ready to Transform Your Support with Agentic AI?
