Customer Experience

5 Essential CX Metrics to Measure Customer Self-Service Success

5 Essential CX Metrics to Measure Customer Self-Service Success

October 27, 2020

Self-service has evolved. Therefore, the way your company measures it also needs to be changed. This blog post covers 5 CX metrics that you can’t afford to miss.

How AI Powers a Connected Customer Experience

How AI Powers a Connected Customer Experience

October 21, 2020

Better CX leads to improved loyalty and bottomline. Read on to know how AI and cognitive technology are unleashing a new approach for effective CX strategies.

Engineering Rich Content Snippets for Superior Search Experience

Engineering Rich Content Snippets for Superior Search Experience

October 14, 2020

Rich snippets are important for creating a superior user search experience. This blog post explains key prerequisites for them to work for your enterprise search.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference