Customer Experience

Transforming CX: Key Takeaways from Consortium for Service Innovation’s Member Summit 2023

Transforming CX: Key Takeaways from Consortium for Service Innovation’s Member Summit 2023

May 15, 2023

Member Summit 2023 was an incredible opportunity to network & learn about the latest innovations in the customer service industry. Read more about it here!

SearchUnify+ inSided: A Winning Formula to Ace Customer Success

SearchUnify+ inSided: A Winning Formula to Ace Customer Success

March 20, 2023

InSided is helping organizations accelerate their self-service and achieve customer success, enhanced further by SearchUnify. Discover how!

5 Trends That Will Shape Customer Experience in 2023

5 Trends That Will Shape Customer Experience in 2023

March 10, 2023

With rapidly evolving customer expectations, enterprises often find themselves in a bind. Here are 5 CX trends to help you shine through all turmoils in 2023 and beyond.

How to Make the Most of Your SearchUnify Free Trial

How to Make the Most of Your SearchUnify Free Trial

March 1, 2023

Taking SearchUnify’s free trial will help you gain an insight into our platform’s functioning, minus the long-term commitment! Curious to know more? Keep reading.

Case Classification: What It Is and How It Works

Case Classification: What It Is and How It Works

February 14, 2023

Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.

7 Ways Support (re)Focus 2022 Will Enrich Your Support Ecosystem

7 Ways Support (re)Focus 2022 Will Enrich Your Support Ecosystem

December 5, 2022

Support (re)Focus brings a flurry of in-depth sessions on annual recurring revenue, self-service success, KCS program supremacy, premium customer support, community success, omnichannel support, & much more. Read on:

4 Reasons to Zero-In on Support Success with Support (re)Focus 2022

4 Reasons to Zero-In on Support Success with Support (re)Focus 2022

November 29, 2022

SearchUnify & Grazitti Interactive are hosting the biggest virtual conference—Support (re)Focus 2022. Make sure you fathom ingenious support strategies & trends from luminary speakers. Read on how you can make the most of it.

Agent Experience & Cognitive Tech: The Crucial Pillars of Successful Customer Experience

Agent Experience & Cognitive Tech: The Crucial Pillars of Successful Customer Experience

November 29, 2022

Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!

Mamba ’23: Ringing in the ML Force to Bring Possibilities Galore

Mamba ’23: Ringing in the ML Force to Bring Possibilities Galore

November 15, 2022

Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.

Premium Support: The Reckoning Force Behind Stellar Customer Experiences

Premium Support: The Reckoning Force Behind Stellar Customer Experiences

September 16, 2022

Premium support is the gold standard to transform your support services and take them a notch higher. Why and how? Let this blog guide your path!

Customer Experience in the Metaverse: Today and Tomorrow

Customer Experience in the Metaverse: Today and Tomorrow

August 26, 2022

'Metaverse' has become the talk of the town in all walks of life and industry but what the future of the internet is and how are we familiar with it in the context of Metaverse customer service? Read the blog.

How Unified Content Discovery Helps Your Enterprise Nail Digital Experiences

How Unified Content Discovery Helps Your Enterprise Nail Digital Experiences

June 27, 2022

Finding the content we need has become a challenge. Unified content discovery can help customers & employees get the required answers. This post explains.

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