Before selecting a solution to tackle your KM woes, get up to speed with the top 5 trends shaping these platforms, that will guide you through 2022 & beyond.
Gone are the days of long response times and hand-offs. It is time to say au revoir to the archaic tiered support model and hello to the proactive and collaborative model - Intelligent Swarming. Read on to know more.
Mamba ‘22, our winter release of the year, is out to amplify your self-service & support ecosystem with real AI. Read to find out more.
An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.