Chatbot

ChatGPT for Customer Service: Optimizing Its Potential With Cognitive Tech

ChatGPT for Customer Service: Optimizing Its Potential With Cognitive Tech

March 24, 2023

ChatGPT is gaining traction for its advanced capabilities but it is not without limitations. Know how cognitive technology helps optimize it for customer service.

How Dynamic Decision Tree Structure Unlocks Contextual Chatbot Interactions

How Dynamic Decision Tree Structure Unlocks Contextual Chatbot Interactions

June 10, 2021

The secret to successful chatbot conversations, at scale, are dynamic decision tree structures. Don’t know what they are? Read this blog post to find out all about them!