Virtual Assistants

AI, Generative AI, Virtual Assistants, Chatbots, Customer Experience

The Rise of GenAI-powered Virtual Assistants for Business Success

February 20, 2024

Do you often face support escalations when your chatbot fails to provide suitable solutions to your customers? Read more to see how GenAI solves this problem.

GenAI, LLMs, Customer Experience, Customer Support, Large Language Models, Virtual Assistants

SearchUnify 2023: A Comprehensive Year in Review

February 1, 2024

From G2 Grid leadership to groundbreaking GenAI-powered solutions, explore SearchUnify's 2023 journey and anticipate what 2024 holds for innovation and excellence.

Large Language Models, Contextual Experience, Chatbots, GenAI, Virtual Assistants

The Verdict on Large Language Models (LLMs): Boon or Bane?

January 29, 2024

Dive into the buzz around Large Language Models (LLMs) – the hottest topic in town. Boon or bane? Uncover the verdict right here!

Knowledge Management, Generative AI, Virtual Assistants, Artificial Intelligence

5 Knowledge Management Trends for 2024 & Beyond

December 21, 2023

Knowledge management requires regular updates to ensure the best results. Read this blog to know which industry trends to follow for perfecting KM.

Customer Support, LLMs, Generative AI, ML, NLP technology, Virtual Assistants

The 5 Biggest Generative AI Trends That Are Shaping 2024

December 7, 2023

Discover 2024's top Gen AI trends: Quantum AI, Web3 synergy, Multimodal Gen AI, and emotion-infused virtual assistants. Dive in for a tech revolution!

Customer Experience, Customer Support, Generative AI, Virtual Assistants, Escalation Management

8 Essential CX Metrics to Measure Customer Self-Service Success

October 27, 2020

Businesses often struggle to evaluate their self-service channels. But how do you fix that? With the help of these crucial self-service metrics explained in this blog.