AI-Powered Support Applications

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

February 19, 2021

Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.

How Cognitive Technology Helps Effectively Onboard Support Agents

How Cognitive Technology Helps Effectively Onboard Support Agents

February 17, 2021

Read this blog on how to use cognitive technology to overcome associated challenges and build the best agent onboarding practices to elevate your CX.

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

February 2, 2021

The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.

How KCS Reduces Time-To-Value, Agent Onboarding Time, and Customer Effort

How KCS Reduces Time-To-Value, Agent Onboarding Time, and Customer Effort

January 29, 2021

This blog post is a brief read describing KCS and how it can be leveraged to reduce customer time-to-value, agent onboarding times, and fueling self-service.

Zendesk + SearchUnify: A Potent Duo For Elevated Support Outcomes

Zendesk + SearchUnify: A Potent Duo For Elevated Support Outcomes

January 28, 2021

Read on to know how SearchUnify integrates data from across multiple platforms within the Zendesk console to give you a unified view of enterprise knowledge.

Understanding the Biggest Roadblocks to Chatbot Success & How to Overcome Them

Understanding the Biggest Roadblocks to Chatbot Success & How to Overcome Them

January 21, 2021

Read to know how Chatbots can enhance or diminish customer satisfaction. Also find ways to implement self service to elevate your user experience.

5 Customer Service Trends that Leaders Need to Keep an Eye On in 2021

5 Customer Service Trends that Leaders Need to Keep an Eye On in 2021

December 17, 2020

2021 is knocking–is your business ready? This blog post lists five customer service trends that emerged this year and will prevail in 2021 and beyond.

6 Innovative Apps that Should be Part of Your 2021 Support Budget

6 Innovative Apps that Should be Part of Your 2021 Support Budget

December 3, 2020

Build resilient business models and meet customer expectations of coming times, with the right technology. Here are 6 futuristic apps to build a robust tech stack.

3 Ingenious Apps to Stimulate Online Community Engagement in 2021

3 Ingenious Apps to Stimulate Online Community Engagement in 2021

December 2, 2020

Do you think your online customer community is as effective & engaging as you’d like it to be? Want to take it up a notch? Here are 4 AI-fueled ways to do that:

How Cognitive Technology Helps You Modernize Support Strategy & Delivery

How Cognitive Technology Helps You Modernize Support Strategy & Delivery

November 19, 2020

Read on to know how you can leverage futuristic technology & predictive support to redefine modern support landscape and deliver next-gen self-service experience.

5 Pillars of Modern Customer Service to Future Proof Your Business

5 Pillars of Modern Customer Service to Future Proof Your Business

November 10, 2020

The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.

Escalation Prediction: An Indispensable Part of Modern Customer Support

Escalation Prediction: An Indispensable Part of Modern Customer Support

November 2, 2020

Escalation is not a good sign for CX. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.

Live Webinar

Building the ultimate agent desktop

Live Webinar

Building the ultimate agent desktop