AI-Powered Support Applications

5 Customer Service Trends that Leaders Need to Keep an Eye On in 2021

5 Customer Service Trends that Leaders Need to Keep an Eye On in 2021

December 17, 2020

2021 is knocking–is your business ready? This blog post lists five customer service trends that emerged this year and will prevail in 2021 and beyond.

6 Innovative Apps that Should be Part of Your 2021 Support Budget

6 Innovative Apps that Should be Part of Your 2021 Support Budget

December 3, 2020

Build resilient business models and meet customer expectations of coming times, with the right technology. Here are 6 futuristic apps to build a robust tech stack.

3 Ingenious Apps to Stimulate Online Community Engagement in 2021

3 Ingenious Apps to Stimulate Online Community Engagement in 2021

December 2, 2020

Do you think your online customer community is as effective & engaging as you’d like it to be? Want to take it up a notch? Here are 4 AI-fueled ways to do that:

How Cognitive Technology Helps You Modernize Support Strategy & Delivery

How Cognitive Technology Helps You Modernize Support Strategy & Delivery

November 19, 2020

Read on to know how you can leverage futuristic technology & predictive support to redefine modern support landscape and deliver next-gen self-service experience.

5 Pillars of Modern Customer Service to Future Proof Your Business

5 Pillars of Modern Customer Service to Future Proof Your Business

November 10, 2020

The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.

Escalation Prediction: An Indispensable Part of Modern Customer Support

Escalation Prediction: An Indispensable Part of Modern Customer Support

November 2, 2020

Escalation is not a good sign for CX. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.

Mamba ‘21: Delivering on the Promise of Augmented Intelligence with More Insights, Better UX, and Smarter Service

Mamba ‘21: Delivering on the Promise of Augmented Intelligence with More Insights, Better UX, and Smarter Service

October 29, 2020

The latest SearchUnify release is out now! Some key highlights include a new app, more insights, a better deflection module & a bunch of UX enhancements. Read on

How AI and Cognitive Technology Are Redefining Customer Escalation Management

How AI and Cognitive Technology Are Redefining Customer Escalation Management

October 8, 2020

Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage AI and cognitive tools to streamline escalation management.

How to Improve Average Handle Time Without Compromising on CSAT

How to Improve Average Handle Time Without Compromising on CSAT

September 29, 2020

AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.

The Rise of the Unsupervised Learning-Based Chatbot Models

The Rise of the Unsupervised Learning-Based Chatbot Models

September 24, 2020

Chatbots came but failed to sweep us off our feet. Can unsupervised ML be the answer to chatbot concerns? Read this blog post to find out.

7 Effective Ways to Elevate Community Engagement with Cognitive Search

7 Effective Ways to Elevate Community Engagement with Cognitive Search

September 2, 2020

ML and NLP combined search solutions are what you need to enhance the user experience on your community website. Read on to know more.

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey