The latest SearchUnify release is out now! Some key highlights include a new app, more insights, a better deflection module & a bunch of UX enhancements. Read on
Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage AI and cognitive tools to streamline escalation management.
AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.
ML and NLP combined search solutions are what you need to enhance the user experience on your community website. Read on to know more.