Analytics

5 Customer Success KPIs to Measure the Impact of Your Customer Relations

5 Customer Success KPIs to Measure the Impact of Your Customer Relations

March 9, 2021

Customer Success programs can be directly tied to a company’s bottom line. This blog post explains why it matters and how you can measure it the right way.

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

February 19, 2021

Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.

User Group Meet 2022