Support Analytics

How Regex Patterns Unlock the Next Level of Relevance & Content Findability

How Regex Patterns Unlock the Next Level of Relevance & Content Findability

August 10, 2021

What is regex? How does it work? What is the connection between regex and cognitive search? This blog post answers all these questions and more. Read on!

A Stepwise Guide to Implementing Contact Center Benchmarking

A Stepwise Guide to Implementing Contact Center Benchmarking

August 5, 2021

Implement a benchmark plan to measure the success of your contact center operations with these 8 simple steps. Also, learn how to improve contact center quality.

6 Fascinating Ways to Align Support & Product Teams for an Optimized Product Roadmap

6 Fascinating Ways to Align Support & Product Teams for an Optimized Product Roadmap

May 25, 2021

The best way to identify your customers’ wants is to integrate support insights with product teams. This blog post covers six ways in which you can do that.

5 Pillars of Modern Customer Service to Future Proof Your Business

5 Pillars of Modern Customer Service to Future Proof Your Business

November 10, 2020

The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference