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5 Ways to Lower Your Contact Center’s Average Speed to Answer

5 Ways to Lower Your Contact Center’s Average Speed to Answer

February 22, 2022

Lowering Average Speed to Answer (ASA) can be an insurmountable task for many contact centers. But not anymore! With SearchUnify & AI added to your tech stack, supercharge your agent productivity and CX.

Communities of Practice: The Hidden Fountainhead of Knowledge Management

Communities of Practice: The Hidden Fountainhead of Knowledge Management

February 16, 2022

‘Community of practice' in knowledge management is making a comeback to rescue industries from the emerging global challenges. This blog elucidates how.

Evaluating Self-Service Success Beyond the Hubbub of Case Deflection

Evaluating Self-Service Success Beyond the Hubbub of Case Deflection

February 9, 2022

Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!

5 Simple Ways to Improve Findability of Your MadCap Flare Content

5 Simple Ways to Improve Findability of Your MadCap Flare Content

February 4, 2022

Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

January 28, 2022

The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

January 27, 2022

Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

January 20, 2022

Virtual learning setting brought a ton of hurdles for educators in the higher education sector. This post unveils how cognitive technology combats them like a pro.

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

January 17, 2022

Remote learning brought a profusion of challenges and opportunities for students. Read this blog where we unveil how cognitive search combats them like a pro.

How SearchUnify Makes Salesforce Service Console Users’ Life Easier

How SearchUnify Makes Salesforce Service Console Users’ Life Easier

January 7, 2022

Simplify your support agents’ life working in Salesforce Service Cloud with SearchUnify’s unified cognitive platform. Tap into AI & ML to redefine information discovery.

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

January 4, 2022

Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.

6 Chatbot Trends That’ll Take 2022 by Storm

6 Chatbot Trends That’ll Take 2022 by Storm

December 21, 2021

The emergence of conversational AI has transformed the way customers interact with brands. This blog reveals 6 chatbot trends that’ll redefine your customer service in 2022.

Communities of the Future – 5 Trends that Will Shape 2022 & Beyond

Communities of the Future – 5 Trends that Will Shape 2022 & Beyond

December 17, 2021

Have trouble scaling your online communities? We got you covered! Follow these 5 trends to delight customers and engage your members.

Relevant, Intuitive, Personalized: The Human-Centric Approach to Content Experience