Navigating the plethora of cognitive search vendors can be daunting for any enterprise leader. The choice you make in steering your search endeavors is crucial, and that’s where the wisdom of customer reviews becomes your guiding light.
Info-Tech’s SoftwareReviews Report might come in handy. This report acts as your compass in software buying and selling, ensuring you make informed decisions. And the cherry on top? It’s all certified by the resounding approval of our remarkable users.
In the most recent 2024 Enterprise Search Data Quadrant Report by Info-Tech Research Group’s SoftwareReviews, SearchUnify doesn’t just make the cut; it takes the spotlight.
We’ve soared in vendor support, seamless IT implementation, product strategy, innovation, and beyond. Buckle up as we delve into the details of our triumphant ascent.
Why SoftwareReviews Rankings Hold Paramount Significance in the Enterprise Search Industry
SoftwareReviews’ rankings hold paramount significance as they use a unique approach to evaluate the workspace management platforms based on customer reviews, that are highly valued by us.
These reports are highly reliable and authentic. They conduct surveys, capture the experience of the user while using the product, provide various reports, and segregate the top performers to make them unique in their own way.
Peeling Back the Layers of Success
SearchUnify has been bestowed with a best-in-class composite score of 8.3/10, a testament to the effectiveness of our search solutions. Let’s take a closer look on how did we fare in the SoftwareReviews evaluation.
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Product Strategy & Rate of Improvement
Our dedication to product strategy and continuous improvement has been acknowledged with an outstanding score of 81%. Delighting our users and ensuring their high satisfaction with our enterprise search solution and post-implementation services is a cause for celebration.
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Plan to Renew
SoftwareReviews rankings provide a validation of our efforts to provide innovative and customer-centric solutions to drive value.
As per the reports shared, we have received incredible feedback from customers:
96% of the customers are ready to renew our services
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Vendor support
According to the reports shared, we received a position response in case of support as 88% of the users are satisfied with the vendor support.
This solidifies our position in Enterprise Search Landscape as a leader.
We’ve also been rewarded with a gold medal for providing a remarkable search solution. Along with a net emotional footprint of +90 and a net relationship footprint of +100.
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The Customer Journey
Received 100% scores for innovation, respectfulness, and integrity.
We believe in transformation with quality support, ensuring both continuous innovation and an enhanced user experience.
Expanding Support Excellence with the Suite of AI-powered Products
SearchUnify doesn’t stop at search solutions; we have an array of products to elevate customer support and enhance self-service experiences:
- Intelligent Search – SearchUnify’s previous releases delivered impeccable search experience to users with the help of its 55+ native connectors, synonym mapping, smart faceting, etc. And this year, the platform launched ML workbench, semantic-fueled re-ranking, SearchUnifyFRAG™, SUGPT™, and Named Entity Recognition(NER) support for blazing-fast relevant results.
- SUVA – SearchUnify’s Virtual Assistant is the World’s First Federated, Information Retrieval Augmented Virtual Assistant for fine-tuned, contextual, and intent-driven conversational experience.
- Knowbler is the world’s first knowledge-centered customer service software that provides proactive knowledge-first support helping employees to create, review, and share knowledge within their workspace.
- Escalation Predictor – This ticket management product analyzes historical data, detects colloquial language, determines case sentiment, intelligent triaging & so on. It now supports automatic slang detection and identification, thereby better understanding the intent and mood of customers.
- Agent Helper – Apart from providing a 360° view of the user journey, systematic case clustering, & intelligent case-swarming, the smart inline assistant now facilitates real-time sentiment probing for all cases and depicts them using emojis. This helps agents keep customer frustration at bay.
- Community Helper – An ‘always on’ bot, that monitors community discussions & taps into content repositories for personalized responses. It also identifies, merges, & closes duplicate threads round-the-clock.
Embrace the Future of Enterprise Search Success with SearchUnify
To all who believed in us and took part in the reviews – thank you! Your invaluable reviews have helped us secure a significant position, and we are genuinely grateful. If our achievements intrigue you, witness our enterprise search solution in action – request a demo now!
