User Experience

How Customer Expansion Strategy Catapults Business Growth

How Customer Expansion Strategy Catapults Business Growth

September 28, 2021

An effective customer expansion strategy understands customers & their expectations. Then, accordingly provides relevant offers to upsell & cross-sell. This blog explains how.

From Reactive to Proactive: Revitalizing Your Support Org with Knowledge-First Approach

From Reactive to Proactive: Revitalizing Your Support Org with Knowledge-First Approach

August 31, 2021

Proactive support is the next-gen in customer service. Read on to know how by switching from case-first to knowledge-first, you empower your support agents to be proactive & build sustainable customer support.

How Cognitive Search Platforms Have Become Indispensable Across Enterprise Teams

How Cognitive Search Platforms Have Become Indispensable Across Enterprise Teams

August 12, 2021

Turn your enterprise data into your biggest advantage with cognitive search platforms. How? This blog post details.

4 Key Considerations for Choosing the Right Cognitive Search Vendor

4 Key Considerations for Choosing the Right Cognitive Search Vendor

July 27, 2021

The cognitive search vendor selection process can be very complicated. This blog will show you how to analyze your enterprise requirements, prospective vendors, and more.

TSIA Shares Strategies to Amplify the Success of Intelligent Search

TSIA Shares Strategies to Amplify the Success of Intelligent Search

July 1, 2021

As the influx of data grows, intelligent search is rapidly taking hold across enterprises. To unlock its full potential, this TSIA report reveals 10 tips prior to implementing intelligent search.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference