Enterprise Search

Engineering Rich Content Snippets for Superior Search Experience

Engineering Rich Content Snippets for Superior Search Experience

October 14, 2020

Rich snippets are important for creating a superior user search experience. This blog post explains key prerequisites for them to work for your enterprise search.

5 Factors to Consider Before You Invest in An Enterprise Search Engine

5 Factors to Consider Before You Invest in An Enterprise Search Engine

September 10, 2020

When it comes to investing in an enterprise search engine, making informed decisions is crucial. This post covers 6 important factors that can help you with that.

Demystifying Metadata Management to Improve Enterprise Search Experience

Demystifying Metadata Management to Improve Enterprise Search Experience

September 3, 2020

Metadata plays an important role in improving the relevance of a search engine. Read on to know its meaning, scope, and the best practices to implement it successfully across your cognitive tool.

Why Customers Are Not Adopting Your LMS and What You Can Do

Why Customers Are Not Adopting Your LMS and What You Can Do

August 25, 2020

Get your LMS content discovered and adopted with cognitive search. Read this blog post to know more.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference