ROI

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

April 8, 2021

Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!

How Bluebeam Improved Their Community Experience & Witnessed 62% Case Deflection

How Bluebeam Improved Their Community Experience & Witnessed 62% Case Deflection

April 1, 2021

Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.

6 Factors that Make the Final Buy or Build Chatbot Decision Easier

6 Factors that Make the Final Buy or Build Chatbot Decision Easier

February 25, 2021

Wondering whether to build or buy a chatbot? Read this ultimate guide which gives you 6 factors to evaluate and finalize the best fit for your organization.

A Step-by-Step Guide for Establishing Your Customer Service ROI

A Step-by-Step Guide for Establishing Your Customer Service ROI

February 23, 2021

Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.

How to Turn Your Customer Service Team Into a Profit Center

How to Turn Your Customer Service Team Into a Profit Center

December 29, 2020

The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.

Live Webinar

Reimagining the Contact Center

Live Webinar

Reimagining the Contact Center