ROI

A Step-by-Step Guide for Establishing Your Customer Service ROI

A Step-by-Step Guide for Establishing Your Customer Service ROI

February 23, 2021

Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.

How to Turn Your Customer Service Team Into a Profit Center

How to Turn Your Customer Service Team Into a Profit Center

December 29, 2020

The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.

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Reducing Customer Time to Value Across Your KCS Journey

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey