Proactive Support

4 Shackles that Hold Back a Successful Proactive Support Model

4 Shackles that Hold Back a Successful Proactive Support Model

April 22, 2021

Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

December 10, 2020

Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference