Proactive Support

Customer Support Trends, Customer Experience, Customer Support Experience, Proactive Support, Generative AI

A Glimpse into the Future of Customer Support: 2024 & Beyond

November 14, 2023

Ready to revolutionize your customer support? Dive into this insightful blog uncovering the top trends for 2024 & stay ahead in the world of support.

Proactive Support, New vs. Known, Customer Support, Case Classification, Knowbler

New vs. Known Case Analysis: Unlocking Proactive Support Excellence

October 10, 2023

Unveil the secrets of proactive support with our latest blog on New vs. Known Case Analysis and elevate your customer support game today with the help of Knowbler!

Knowledge Management, Customer Support, Proactive Support, Knowbler, Customer Experience

The Costly Conundrum of Reactive Customer Support

October 5, 2023

Transitioning to proactive support is no small feat. But, with the New vs. known Case analysis, the shift becomes smoother. Read to know more.

Customer Support, Proactive Support, Agent Productivity

4 Shackles that Hold Back a Successful Proactive Support Model

April 22, 2021

Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.

Customer Experience, CSAT, Predictive Analytics, Self‑Service, Proactive Support

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

December 10, 2020

Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.