Knowledge-Centered Service

Generative AI for Self-service: 7 Things to Consider Before Choosing the Perfect Solution

Generative AI for Self-service: 7 Things to Consider Before Choosing the Perfect Solution

July 20, 2023

Boost your self-service efficiency with generative AI! Discover the 7 questions to find the perfect solution and elevate your decision-making. Let's dive in!

Experts’ POV: Ensuring Your KCS Program Doesn’t Become A “One-Hit Wonder

Experts’ POV: Ensuring Your KCS Program Doesn’t Become A “One-Hit Wonder

July 14, 2023

Learn the secrets to optimizing your KCS program for success. Our panel of experts shares strategies for overcoming challenges and driving results. Read now!

The ROI of Knowledge-Centered Service in Short, Medium, And Long-Term

The ROI of Knowledge-Centered Service in Short, Medium, And Long-Term

June 16, 2023

Implementing Knowledge-Centered Service (KCS) drives impressive benefits that contribute to the overall Return on Investment (ROI). Read more!

A Paradigm Shift in Linking Articles: Reference vs Resolution

A Paradigm Shift in Linking Articles: Reference vs Resolution

June 4, 2021

This blog points out the difference between reference and resolution articles. It also explains why it's best to close your tickets by attaching resolutions.

How Customer Success is Revolutionizing KCS for Good

How Customer Success is Revolutionizing KCS for Good

May 20, 2021

Customer success teams are the unfiltered voice of the customers. Then, why KCS still reports into the support function only? Check out how to leverage the CS function to deliver on KCS.

3 Ways Your Support Outcomes Benefit From KCS

3 Ways Your Support Outcomes Benefit From KCS

January 12, 2021

Triple the benefits from KCS in terms of customer TTV, agent experience & onboarding. Read this crisp blog post to find out how.

5 Pragmatic Ways to Ensure Successful KCS Implementation

5 Pragmatic Ways to Ensure Successful KCS Implementation

August 27, 2020

Not getting the desired results from your KCS initiatives? Here are 5 surefire ways to get the most out of your KM program.

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