Customer Experiences

Stop Promising Frictionless CX: An Homage to the Sage Advice of Sara Feldman and Vanilla Ice
Customer Experiences, Search Experiences, customer effort

Stop Promising Frictionless CX: An Homage to the Sage Advice of Sara Feldman and Vanilla Ice
April 10, 2024

This blog post highlights how businesses can enhance customer value and minimize customer frustration while stopping unrealistic promises. Read more!

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Navigating the Black Friday & Holiday Rush: 5 Strategies to Prepare Your Customer Support Team
Customer Experiences, Cognitive Search, Large Language Models (LLMs), Intelligent Virtual Assistant

Navigating the Black Friday & Holiday Rush: 5 Strategies to Prepare Your Customer Support Team
November 23, 2023

This blog post highlights 5 effective strategies to empower your support team to deliver superior customer experiences during Black Friday and the holiday season. Read more!

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