Search Insights

Self‑Service, Cognitive Search, Customer Support, Search Insights

Driving Self-service with Search Insights & Augmented Intelligence: A Success Story

May 30, 2023

A leading SaaS platform has never been on the edge. Explore how it achieved self-service success with AI and search insights. Read this blog to know more.

Knowledge Management, Search Insights, Content Strategy

How To Use Search Analytics for Augmenting Your Content Strategy

September 20, 2022

This blog post reveals 8 real-time analytical reports that you must track to inform your content strategy and deliver an unmatched customer experience.