Thanks to 2020, online communities will evolve and redefine their goals in 2021. Here are a couple of trends that you should keep an eye out for.
Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.
When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:
Despite the data being available in your database, are people struggling to find the relevant content at the right time? Then, here’s a panel discussion for you.
Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.
Chatbots came but failed to sweep us off our feet. Can unsupervised ML be the answer to chatbot concerns? Read this blog post to find out.
Are your community managers struggling with providing a seamless and relevant search experience? If yes, then tune in to our panel discussion and learn how you can adopt AI for better community engagement and experience.
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