Case Deflection

How Bluebeam Improved Their Community Experience & Witnessed 62% Case Deflection

How Bluebeam Improved Their Community Experience & Witnessed 62% Case Deflection

April 1, 2021

Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.

How to Measure and Improve Case Deflection

How to Measure and Improve Case Deflection

October 16, 2020

Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.

The Rise of the Unsupervised Learning-Based Chatbot Models

The Rise of the Unsupervised Learning-Based Chatbot Models

September 24, 2020

Chatbots came but failed to sweep us off our feet. Can unsupervised ML be the answer to chatbot concerns? Read this blog post to find out.

mamba-coming-soon-slide-in