Case Deflection

5 Essential CX Metrics to Measure Customer Self-Service Success

5 Essential CX Metrics to Measure Customer Self-Service Success

October 27, 2020

Self-service has evolved. Therefore, the way your company measures it also needs to be changed. This blog post covers 5 CX metrics that you can’t afford to miss.

How to Measure and Improve Case Deflection

How to Measure and Improve Case Deflection

October 16, 2020

Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.

7 Effective Ways to Elevate Community Engagement with Cognitive Search

7 Effective Ways to Elevate Community Engagement with Cognitive Search

September 2, 2020

ML and NLP combined search solutions are what you need to enhance the user experience on your community website. Read on to know more.

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Reducing Customer Time to Value Across Your KCS Journey

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey