Customer Support

Support Resources Don’t Fall From The Sky

Support Resources Don’t Fall From The Sky

July 11, 2023

The blog highlights the interdependence of staffing and technology resources in support and highlights the importance of strategically aligning resources with company objectives.

5 Ways to Boost Collaboration and Productivity for Customer Support Teams

5 Ways to Boost Collaboration and Productivity for Customer Support Teams

July 3, 2023

Discover game-changing tactics to foster collaboration and maximize productivity within your customer support teams, leading to exceptional customer experiences.

The ROI of Knowledge-Centered Service in Short, Medium, And Long-Term

The ROI of Knowledge-Centered Service in Short, Medium, And Long-Term

June 16, 2023

Implementing Knowledge-Centered Service (KCS) drives impressive benefits that contribute to the overall Return on Investment (ROI). Read more!

Driving Self-service with Search Insights & Augmented Intelligence: A Success Story

Driving Self-service with Search Insights & Augmented Intelligence: A Success Story

May 30, 2023

A leading SaaS platform has never been on the edge. Explore how it achieved self-service success with AI and search insights. Read this blog to know more.

<i>Escalations are Costly!</i> <br>5 Strategies to Tame Them

Escalations are Costly!
5 Strategies to Tame Them

May 29, 2023

This blog discusses five strategies, proven to transform your customer escalations from resource drains to fruitful experiences for customers and your organization.

How Omnichannel Customer Service Elevates Business Outcomes

How Omnichannel Customer Service Elevates Business Outcomes

May 16, 2023

Modern consumers expect proactive services and seamless connectivity throughout a brand’s channels. The omnichannel approach allows you to deliver it all flawlessly. Here’s how.

Introducing SearchUnify Virtual Assistant (SUVA): An LLM-Powered Chatbot for Proactive Support

Introducing SearchUnify Virtual Assistant (SUVA): An LLM-Powered Chatbot for Proactive Support

April 27, 2023

SearchUnify is ecstatic to announce the launch of SUVA, an LLM and AI-powered chatbot. It has many cool and unique features you’ll love! Keep reading to find out about them.

Introducing Knowbler: World’s First Knowledge-Centered Customer Service Software

Introducing Knowbler: World’s First Knowledge-Centered Customer Service Software

April 27, 2023

Knowledge creation and capturing is now as easy as 1-2-3 with our very own fully LLM-powered product, Knowbler. Request a demo now to know and deploy the best.

Top 5 Customer Support Trends Making Waves in 2023

Top 5 Customer Support Trends Making Waves in 2023

March 28, 2023

Customer support trends are in for a complete overhaul this 2023. Tune in to know what stays behind and what follows through.

4 Chatbot Trends that’ll Transform Your Business in 2023 & Beyond

4 Chatbot Trends that’ll Transform Your Business in 2023 & Beyond

March 6, 2023

Chatbots are an integral part of modern businesses. Read this blog to know the top AI chatbot trends that will scale the digital experience in 2023 & beyond.

Top 5 AI Trends That Will Redefine Customer Support in 2023 & Beyond

Top 5 AI Trends That Will Redefine Customer Support in 2023 & Beyond

February 27, 2023

AI analyzes customer data in real-time & curates personalized support. Read more to know the top AI trends that will refine your support ecosystem in 2023 & beyond.

Case Classification: What It Is and How It Works

Case Classification: What It Is and How It Works

February 14, 2023

Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.