Customer Support

5-Step Strategy for Building a Compelling Case for AI in Customer Service

5-Step Strategy for Building a Compelling Case for AI in Customer Service

June 2, 2021

In the ever-evolving technology landscape, progressive service leaders have witnessed AI working in mysterious ways. Check out how to build a successful business case in AI to augment support experience for both your customers and employees.

No More Tier Fear: Catapulting Intelligent Swarming  & Support Efficiency with Cognitive Tech

No More Tier Fear: Catapulting Intelligent Swarming & Support Efficiency with Cognitive Tech

May 28, 2021

Inconsistent response times can lure your customers away. By embedding cognitive technology, you can propel intelligent swarming that can do wonders for your organization. Check out how!

6 Fascinating Ways to Align Support & Product Teams for an Optimized Product Roadmap

6 Fascinating Ways to Align Support & Product Teams for an Optimized Product Roadmap

May 25, 2021

The best way to identify your customers’ wants is to integrate support insights with product teams. This blog post covers six ways in which you can do that.

5 Sure-Fire Ways to Ratchet up Proactive Customer Support With Intelligent Chatbots

5 Sure-Fire Ways to Ratchet up Proactive Customer Support With Intelligent Chatbots

May 12, 2021

Mastering the proactive approach is a top priority of many support leaders. Chatbots can help you proliferate proactiveness with a more personalized experience. Let’s find out how.

How Synergy Between TTR and Cognitive Technology Amplifies CX

How Synergy Between TTR and Cognitive Technology Amplifies CX

May 7, 2021

Measuring TTR is an effective way to quantify agent productivity. This blog lists 4 nifty ways to leverage cognitive technology to reduce TTR & increase CSAT.

4 Handy Ways to Capture & Codify Tacit Knowledge in Your Organization

4 Handy Ways to Capture & Codify Tacit Knowledge in Your Organization

May 4, 2021

Support agents possess a ton of tacit knowledge but it is futile if organizations fail to tap into it. Read on to find out the best practices to capture tacit knowledge for KCS success.

5 Pro Tips to Deliver Exceptional B2B Customer Service

5 Pro Tips to Deliver Exceptional B2B Customer Service

April 29, 2021

Nurturing good customer relationships in B2B is critical. One wrong move can lure them away. Check out 5 best practices to deliver stellar customer service.

4 Shackles that Hold Back a Successful Proactive Support Model

4 Shackles that Hold Back a Successful Proactive Support Model

April 22, 2021

Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.

How Cognitive Tech Dethrones Traditional Ticket Routing & Delivers Better CX

How Cognitive Tech Dethrones Traditional Ticket Routing & Delivers Better CX

April 21, 2021

Case assignment has evolved. If you’re still using the old approach, you’re lagging behind. This blog post explains how you can effectively triage tickets with cognitive tech.

3 Ways Cognitive Technology Helps Customer Support Teams Meet SLAs at Full Tilt

3 Ways Cognitive Technology Helps Customer Support Teams Meet SLAs at Full Tilt

April 14, 2021

SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

April 8, 2021

Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!

NLQA- The Brain Behind Blistering-Fast Chatbot Responses

NLQA- The Brain Behind Blistering-Fast Chatbot Responses

March 31, 2021

Wondering how smart algorithms communicate? This blog post explains how Chatbots leverage the power of NLQA to give accurate & fast responses in human language

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference