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Driving Value Out Of Customer Data With Actionable Search Analytics

Driving Value Out Of Customer Data With Actionable Search An...

This isn’t a blog post about how important enterprise search is for your business. I’m assuming that you’re armed with a good search solution and have the basics down. It’s about stepping on the gas by focusing on your enterprise search analytics. A capable search engine provides tonnes of reports, and hidden inside those detailed reports are trends and opportunities just waiting to be identified to make the lives of your customers and support teams easier. While it's true that different…

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Proactive Support: The Catalyst to Deliver Next-Gen Customer Service

Proactive Support: The Catalyst to Deliver Next-Gen Customer...

“Your customers are the lifelines of your company, and they need to be treated likewise.” Customer loyalty is something that keeps service providers up at night. If 32% of customers would stop doing business with a brand they loved after one bad experience and a staggering 92% after two or three negative interactions (Source), retaining them is indeed shooting for the stars. A retained customer will buy more from you, is easier to upsell to, and might even recommend you to…

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3 Reasons You Should Attend Our Webinar On Augmented Intelligence: The Future Of Enterprise Search

3 Reasons You Should Attend Our Webinar On Augmented Intelli...

We’re hosting a webinar with guest speaker Miles Kehoe, Founder & President, New Idea Engineering. It will focus on how augmented intelligence can change the face of AI adoption for enterprises & help ‘em build a robust search strategy. Register here. If the title of webinar wasn’t enough to lure you, here are 3 reasons to attend it: 1. You’ll Get Expert Advice From Enterprise Search Futurists With AI topping the list of this year’s trends, we invited Miles Kehoe, Founder…

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Taxonomy and Its Role in Intelligent Search

Taxonomy and Its Role in Intelligent Search

Imagine a library with no computers and no card catalogs for searching the inventory. It would indeed be futile for anyone who is looking for a particular book or topic. The same is the case with the digital world: Businesses are flooded with internal documents and assets that are stored online in disparate systems. Ever since enterprise search engines came into play, retrieving information from humongous databases has become a cakewalk; but contextual relevance is still a question. This brings us…

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Improve Your Customers’ Shopping Experience With AI-Powered Search

Improve Your Customers’ Shopping Experience With AI-Powere...

Digital age has, long ago, crushed traditional offline retail and established eCommerce as the preferred mode of shopping. With worldwide online spending predicted to pass $4 trillion this year (Source), established players are now fighting tooth and nail to attract new customers as well as retain the old ones by providing a better experience. To accomplish that, eCommerce firms must go above and beyond what modern customers expect or are accustomed to when they login to the portal. What Folks Want…

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5 Things That Could Mess up Your Cognitive Search

5 Things That Could Mess up Your Cognitive Search

If I asked you to find a particular book in a chaotic library, which is neither organized nor labeled, would you be able to find it? Well, of course, if it were a matter of life or death, you would make a miserable & hasty attempt. But what if there was a time constraint and you had to unearth the book in a matter of seconds? Failure would be inevitable. Chances are something of the kind has happened already with your…

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Top 5 Customer Service Trends and Predictions for 2020

Top 5 Customer Service Trends and Predictions for 2020

In the world of customer service, new trends emerge every day and there is too much conjecture and too little certainty. Here’s a list of top 5 customer service trends that will actually take the businesses by storm in 2020. 1. Proactive Customer Support Is Here Proactive customer support means predicting and preparing for cases that might not have been logged yet but will soon add to the workload of your support teams. Enterprises have heaps of data about customer behavior…

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5 CX Trends That Should Be on Every Organization’s Radar in 2020

5 CX Trends That Should Be on Every Organization’s Radar i...

Customer experience is a critical component that drives nearly every business now. With 2020 ticking closer, companies are all geared up for adopting disruptive technologies to digitally transform their CX game. Here are 5 customer experience trends culled from the lot that you should include in your strategic plans: 1. Artificial Intelligence Will Rescue, Not Replace, Human Agents Employees worry about being replaced by artificial intelligence and chatbots but the idea of machines replacing humans can only come to life in…

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A Recap of What We Learnt at Dreamforce ‘19

A Recap of What We Learnt at Dreamforce ‘19

I was one of the fortunate few who had the golden opportunity to be part of Dreamforce ‘19. The conference is an event that any true Salesforce enthusiast marks down on their yearly calendar, and once again, it exceeded expectations. I use the word “fortunate” because the magnitude of tech, business networking, innovation, humanitarianism & entertainment was matchless, with distinguished speakers including former US President Barack Obama, blessing attendees and trailblazers alike with their collective words of wisdom. Although the magical…

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How To Make The Most Of Your Dreamforce ’19 Experience

How To Make The Most Of Your Dreamforce ’19 Experience

Dreamforce ’19 is considered a must-attend event in the SaaS industry. With product keynotes, fireside chats, parties, and more than 200 breakout sessions detailing how businesses are transforming outcomes for their customers and employees through the Salesforce ecosystem, every day is jam-packed with knowledge and fun. But if not planned carefully, the event can be a bear to handle when you’re among 170,000+ fellow attendees navigating the streets of San Francisco. So we asked one of our finest, Shivraj Asthana, President,…

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The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications
ON-DEMAND SESSION

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications
ON-DEMAND SESSION

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications