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Significance of a Search Box on Your Customer Community

Almost 30% of all community or website visitors prefer using a search box when looking for any product or related information. Having a search solution is important, as it has big influence on what users learn, where they go, and what they believe. And equally important is making sure that user experience with the search box is apt. It is imperative to be mindful of the following while making Design choices. Placement of the search box The position of the search box...

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The Role of Enterprise Search in B2B Online Communities

According to HBR, 81% of customers prefer self-solving their issues before reaching out to a support representative. Gartner predicts that by 2020, customers will manage 85% of the relationship with an enterprise without interacting with a human. That’s a clear indicator that customers love self-service, which is good for businesses because it means higher customer satisfaction at reduced support cost.Now, the question is “how do you empower your customers to self-serve?” And the answer is a powerful enterprise search solution. Why...

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Leveraging Cross-Channel Search to Empower Self-Service

Cross Channel Search

One of the biggest challenges that rapidly growing hi-tech companies have to contend with is self-service support. In order to deliver seamless support and service, businesses had to rely on an army of service agents, which shot up the support costs. Also, having help content scattered across multiple platforms created a significant barrier towards delivering a unified customer experience.By leveraging cross-channel search to empower self-service support, businesses can reduce support costs and increase case deflection. Moreover, an enterprise search platform...

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On-Demand Session

Learn from Experts: How Marketo & Rubrik Scaled & Enhanced Global Support

Patricia Lughezzani

GVP - Customer Support & Advocacy, Marketo

Giri Iyer

SVP, Global Customer Support & Success, Rubrik

Alok Ramsisaria

CEO, Grazitti Interactive

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