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The 2025 Customer Support Playbook | Top 7 Trends to Watch

The 2025 Customer Support Playbook | Top 7 Trends to Watch

December 12, 2024

Discover how Agent Helper leverages Agentic AI for proactive support, predictive insights, and efficiency gains, enhancing CSAT and ROI.

Smart Snippets or Generative Answering: A Quick Guide

Smart Snippets or Generative Answering: A Quick Guide

December 9, 2024

Here are Key differences and use cases: smart snippets & generative answering for your business. We’ll explain when you can use one over the other.

Best Practices for Crafting SEO-Optimized Knowledge Articles: Your Way to CX Excellence

Best Practices for Crafting SEO-Optimized Knowledge Articles: Your Way to CX Excellence

December 9, 2024

Learn the best practices for writing SEO-optimized knowledge articles that result in exceptional customer support and self-service experiences.

Is Your Support Strategy Stuck in the Past? See How Cornerstone OnDemand Achieved a 98% Self-Service Resolution Rate

Is Your Support Strategy Stuck in the Past? See How Cornerstone OnDemand Achieved a 98% Self-Service Resolution Rate

December 2, 2024

Discover how Cornerstone OnDemand revamped its support strategy with AI-powered solutions, achieving a 98% self-service resolution rate and boosting CSAT. Learn how to overcome siloed knowledge, limited insights, and fragmented search for scalable support excellence.

Agentic AI and the Holiday Rush: Revolutionizing Customer Support for the Season

Agentic AI and the Holiday Rush: Revolutionizing Customer Support for the Season

November 29, 2024

Discover how SearchUnify AI Agents ensure autonomous and proactive optimization of your customer support workflows during the busy holiday season.

SearchUnify at KMWorld 2024: Learn Proven Tactics To Boost ROI With Intelligent Knowledge Management

SearchUnify at KMWorld 2024: Learn Proven Tactics To Boost ROI With Intelligent Knowledge Management

November 26, 2024

Explore five proven strategies to enhance ROI with intelligent knowledge management as key takeaways from KM World 2024.

Crafting Human-like Interactions: Emotional Intelligence in Conversational AI

Crafting Human-like Interactions: Emotional Intelligence in Conversational AI

November 20, 2024

Learn how emotional intelligence in conversational AI can improve customer experience and will help organizations redefine the customer support landscape.

Making Agentic AI Work: Beyond the Hype and Into Practical Application

Making Agentic AI Work: Beyond the Hype and Into Practical Application

November 20, 2024

Unlock the true potential of agentic AI with practical strategies for integration, scalability, and orchestration. Transform enterprise operations effectively.

The Role of Agentic AI in Predictive Customer Support and Proactive Issue Resolution

The Role of Agentic AI in Predictive Customer Support and Proactive Issue Resolution

November 19, 2024

Discover how Agentic AI powers predictive customer support, reduces escalations, and boosts efficiency with SearchUnify’s Agent Helper.

5 Strategies to Strengthen Online Communities with Agentic AI

5 Strategies to Strengthen Online Communities with Agentic AI

November 18, 2024

Discover 5 key strategies that will upgrade your customer community with the help of Agentic AI-powered tools to ensure success.

How KCS Connects Technology, People, and Knowledge?

How KCS Connects Technology, People, and Knowledge?

November 14, 2024

Learn how KCS enhances knowledge sharing, improves resolutions, and connects people with technology. Discover how Knowbler empowers knowledge-first support.

Dreamforce 2024: Agentic AI Takes Center Stage, But Did You Catch the Real Story?

Dreamforce 2024: Agentic AI Takes Center Stage, But Did You Catch the Real Story?

November 13, 2024

Discover the key takeaways from Dreamforce 2024—how agentic AI and innovative tech are shaping the future of business beyond the hype

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