Blog

The Power of Customer Learning: Cultivating Engaged and Empowered Users

The Power of Customer Learning: Cultivating Engaged and Empowered Users

June 11, 2024

Bridge the gap between product potential & user engagement with customer education. et the insights on creating a world-class customer learning experience.

5 Design Principles for Self-Service Portal Success

5 Design Principles for Self-Service Portal Success

May 23, 2024

Discover the five key design principles for successful self-service portals and learn how AI can transform your self-service experience and boost business ROI.

Why Your Customer Portal Lacks Self-Service Experience?

Why Your Customer Portal Lacks Self-Service Experience?

May 8, 2024

Explore why your support portal might be failing customers and learn how to enhance self-service experiences for better satisfaction in our upcoming webinar.

Generative AI in Customer Service: A Game Changer for the Industry

Generative AI in Customer Service: A Game Changer for the Industry

April 11, 2024

The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advantages alongside novel challenges.

Stop Promising Frictionless CX: An Homage to the Sage Advice of Sara Feldman and Vanilla Ice

Stop Promising Frictionless CX: An Homage to the Sage Advice of Sara Feldman and Vanilla Ice

April 10, 2024

This blog post highlights how businesses can enhance customer value and minimize customer frustration while stopping unrealistic promises. Read more!

How to Elevate Your Knowledge Management Success: A Syntellis Case Study

How to Elevate Your Knowledge Management Success: A Syntellis Case Study

March 29, 2024

Struggling with limited knowledge creation, lack of VOC, and limited content findability? Syntellis conquered all with SearchUnify. To learn how, read on.

Top 5 Search Relevance Metrics You Need to Know

Top 5 Search Relevance Metrics You Need to Know

March 12, 2024

Explore the search relevance metrics that will help to measure the effectiveness and usefulness of the search results and ensure a seamless user experience.

Generative AI and LLMs: The Duo’s Epic Battle Against Data Privacy

Generative AI and LLMs: The Duo’s Epic Battle Against Data Privacy

March 1, 2024

Explore data privacy in GenAI-powered enterprise search and learn how to empower data security with Federated Retrieval Augmented Generation (FRAG).

The Rise of GenAI-powered Virtual Assistants for Business Success

The Rise of GenAI-powered Virtual Assistants for Business Success

February 20, 2024

Do you often face support escalations when your chatbot fails to provide suitable solutions to your customers? Read more to see how GenAI solves this problem.

Mastering the Solve & Evolve Loop: A Deep Dive into LLM-Powered Solutions for Knowledge Management Success

Mastering the Solve & Evolve Loop: A Deep Dive into LLM-Powered Solutions for Knowledge Management Success

February 15, 2024

The KCS solve and evolve loop is your gateway to acing knowledge management, and GenAI provides all the help you need. Keep reading to learn more.

GenAI in Customer Support: Overcoming the Pitfalls to Deliver Stellar CX

GenAI in Customer Support: Overcoming the Pitfalls to Deliver Stellar CX

February 13, 2024

Discover how SearchUnify offers a cohesive and secure GenAI integration within workflows for a seamless digital customer experience across channels.

The Role of the Agent Empowerment Index in Boosting Support Outcomes

The Role of the Agent Empowerment Index in Boosting Support Outcomes

February 8, 2024

Empowering support agents with the right tools ensures promising results. If you’re unsure how to achieve this, agent empowerment index helps. Learn how.

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