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The Key to Developing an Efficacious Escalation Prediction Model

The Key to Developing an Efficacious Escalation Prediction Model

November 26, 2021

An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.

Top Technology Trends That Will Shape Customer Support in 2022

Top Technology Trends That Will Shape Customer Support in 2022

November 24, 2021

Striving to deliver exceptional customer support in 2022? We got you covered! This blog post reveals 9 trends that will redefine customer support in 2022 and beyond.

Data Annotation: The Invisible Backbone of AI & ML Algorithms

Data Annotation: The Invisible Backbone of AI & ML Algorithms

November 19, 2021

Data Annotation ensures your AI and ML algorithms perform and scale expeditiously. Wondering how? This post explains it all.

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

November 10, 2021

Enterprises are reaping myriad benefits of adopting AI & cognitive platforms for customer support. Unveil how this bonafide duo works together for success? Read on!

9 Challenges that Cast a Shadow Over Modern Support Organizations

9 Challenges that Cast a Shadow Over Modern Support Organizations

November 3, 2021

Wondering why your support team is falling short of delivering superior CX? This post identifies top 9 challenges that could be at the center of it & how to overcome them.

How Cognitive Tech Provides a Tailwind to Globally Distributed Teams

How Cognitive Tech Provides a Tailwind to Globally Distributed Teams

October 29, 2021

Remote working brings a horde of challenges related to work models and distributed workforce to the table. Unveil what they are & how NETSCOUT is overcoming them.

Customer Success: Pushing the Envelope Beyond Customer Support

Customer Success: Pushing the Envelope Beyond Customer Support

October 20, 2021

Enterprises are jumping on the customer success bandwagon to maximize CX. Little do they realize that without the right tech, their goals will remain far from reach. This quick post can help fix that:

3 Easy Ways to Carpe Diem at TSW Las Vegas 2021

3 Easy Ways to Carpe Diem at TSW Las Vegas 2021

October 14, 2021

TSW Las Vegas 2021 is a catalyst that connects you to business leaders across verticals. If you wish to scale, refine, & accelerate your strategy, then meet us there!

Automation & Cognitive Tech in Customer Support: Myth vs Reality

Automation & Cognitive Tech in Customer Support: Myth vs Reality

October 13, 2021

Automation & cognitive tech for customer service are now popular. Many myths have also cropped up. This post debunks winnows facts from myths for good:

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

October 6, 2021

Chatbots can solve user queries 24/7, but nothing beats the personalized touch of a human. This blog reveals how bots & humans can coexist to deliver stellar CX.

Move the Needle on Content Findability with OOTB Native Connectivity

Move the Needle on Content Findability with OOTB Native Connectivity

September 30, 2021

The core mission of cognitive platforms is to index content securely from a variety of sources. Read this blog to know why OOTB Connectors are leading the way.

How Customer Expansion Strategy Catapults Business Growth

How Customer Expansion Strategy Catapults Business Growth

September 28, 2021

An effective customer expansion strategy understands customers & their expectations. Then, accordingly provides relevant offers to upsell & cross-sell. This blog explains how.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference