Agent Productivity

CTO’s POV: Augment Workforce Productivity and Reduce Customer Effort to Weather All Disruptions

CTO’s POV: Augment Workforce Productivity and Reduce Customer Effort to Weather All Disruptions

November 25, 2020

Business leaders need to adapt to weather all disruptions. This blog post reveals tips from a CTO for augmenting workforce productivity & lowering customer churn.

3 Powerful Ways to Imbue AI for Predictive Customer Service

3 Powerful Ways to Imbue AI for Predictive Customer Service

November 24, 2020

Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.

5 Pillars of Modern Customer Service to Future Proof Your Business

5 Pillars of Modern Customer Service to Future Proof Your Business

November 10, 2020

The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.

Escalation Prediction: An Indispensable Part of Modern Customer Support

Escalation Prediction: An Indispensable Part of Modern Customer Support

November 2, 2020

Escalation is not a good sign for CX. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.

Unlocking the Full Potential of MS Dynamics 365

Unlocking the Full Potential of MS Dynamics 365

October 1, 2020

Microsoft Dynamics 365 is one of the most widely used business application platforms. Read this blog to know how cognitive search can amplify its capabilities.

How to Improve Average Handle Time Without Compromising on CSAT

How to Improve Average Handle Time Without Compromising on CSAT

September 29, 2020

AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.