Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.
The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.
Escalation is not a good sign for CX. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.
AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.