Customer service practices are evolving. Create a smarter customer service strategy with these data-driven tips. Read this blogpost to see how.
Listen to experienced & insightful speakers talking about delivering successful customer services by leveraging powerful AI-powered cognitive search.
Agent attribution impacts the bottomline and can derail years of service initiatives if left unattended. These 7 strategies will help you hit the nail right on the head.
Customer expectations are a ticking bomb & the fastest way to diffuse it is to build upon the old ways w.r.t time. This blogpost suggests a few ways to do that.
If you don’t measure, you don't improve. Here are 7 powerful metrics to help you improve customer service by delivering a better CX.
Self-service is a colossal success only if done right. Measure & fill the gaps in your strategy with these metrics to provide an enthralling customer experience.
AI is pumping in innovation & transforming the way customers are served. Here are four ways you can use AI to better support & delight your customers.
The user search experience on your Salesforce community has a scope for a lot of improvement. You can drive a better self-service experience if you fix some common issues.
Quality of customer service retains or loses customers. Here are a few ways to help your agents be more productive and better serve the customers.
Not a battle or a cakewalk - Self-service is quite tricky to master. But here are 5 self-service myths being shattered, to help you prepare a better strategy.
Thinking of providing a more guided experience to users on your support portal? Try an advanced faceted search. It’s customizable & enhances UX by presenting relevant results.
We are hosting a webinar with guest speaker Mike Gualtieri, Forrester’s VP & Principal Analyst. We’ll talk about rising expectations from support ops and how you can harness the power of AI to deliver better support and drive self-service.
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