According to a 2019 report by TSIA, as much as 52% of its members, which include both small and large service organizations in the tech sector, have already adopted intelligent search to provide better support and the remaining lot is planning to invest in it in the next year. The reason is crystal clear, search plays an important role in refining the quality of services you provide. Hence, the shift to cognitive search.
But what most of the organizations fail to apprehend is that deploying a cognitive search solution on your self-service portal requires careful planning and considerations at the pre & post-implementation stages. And who better to shed light on it than John Ragsdale, Distinguished VP, Technology Research, TSIA. He’ll be joined by Vishal Sharma, CTO, SearchUnify for a live webinar to talk about the best practices for implementing cognitive search to drive self-service. To watch click here.
What: [Live Webinar] Cognitive Search for Better Self-Service: 10 Secrets No Vendor Will Tell You
When: Thursday, October 10, 2019 | 10 AM PST
Need a good reason to attend it? We give you three. Read on to know why it’s worth your time:
1. Experienced & Insightful Speakers
John Ragsdale is Distinguished VP of Technology Research at TSIA. He has authored various reports unraveling changing trends & state of support. His expertise and thought-leadership on trending topics & issues in the service industry make him the perfect fit to speak at this webinar.
Vishal Sharma, CTO at SearchUnify, holds expertise in cognitive search technology and has more than a decade of extensive experience architecting and implementing search solutions. Having implemented search for a number of enterprises and worked with a range of stakeholders, from community managers to support leaders and technical officers, he understands the challenges they face and best practices they can follow to make the most of there search implementation. He will speak on how you can leverage cognitive search in your enterprise for seamless discovery and enhanced customer experience.
2. Enterprise Search Secrets
AI-powered enterprise search, like any other technology, is an enabling factor that fuels your self-service strategy; it plays a major role in empowering your customers, prospects, and employees to find the information they need on their own. However, expecting it to work like a magic wand is a fallacy. You need to have a well thought out strategy around enterprise search to get the most out of it, irrespective of the solution you choose.
There are some fundamental questions you need to ask yourself to make enterprise search work the way you want it to.
This webinar will educate attendees on questions to ask and the best practices to follow before and after implementing a search solution. Whether you’re already using an enterprise search solution or are planning to use one, if you want to make the most of it, this webinar is for you. Click here to watch the webinar.
3. Expanding Search Capabilities to Drive Self-Service
Cognitive search is one of the best ways to drive self-service and case deflection. You implement it on your
self-help portal/community and empower your users to find answers to their queries on their own. However, if you’re content with only leveraging the search bar on your community home page and/or case creation page, you’re not ambitious enough.
AI-enabled search now is a lot more than a search bar; it is an underlying technology that powers a plethora of apps that further drive self-service and support in more ways than you think – apps like chatbots, agent assistant, KCS enabler, and more. They help you elevate the customer experience and boost agent productivity. If you want to know more about such applications, you don’t want to miss this webinar.
Sounds like it’s a webinar meant for you?
Then join us on October 10 at 10 AM PST. To watch the webinar, click here.