Content Writer
Hardika is a happy-go-lucky person and an inquisitive soul. With an MBA in Marketing and profound love for writing, she weaves magic with her words. A budding Content Marketer and an admirer of all things AI, she focuses on products supporting customer service across industries at SearchUnify.
Support (re)Focus brings a flurry of in-depth sessions on annual recurring revenue, self-service success, KCS program supremacy, premium customer support, community success, omnichannel support, & much more. Read on:
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The Great Resignation is not over yet! It is still hovering over your support agents like dark clouds. Read this blog and learn how you can enhance your agent experience to get rid of these gloomy clouds for a clear, blue sky. Click here:
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'Metaverse' has become the talk of the town in all walks of life and industry but what the future of the internet is and how are we familiar with it in the context of Metaverse customer service? Read the blog.
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KCS is like Thor's mystical hammer the Mjolnir: not everyone is worthy of lifting it. But now you can become worthy by leveraging real-time analytical reports. Read more.
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Grab your lanyard and learn how you can drive value from TSIA World: Interact Conference in a full circle. Read this blog to know more.
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KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.
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Lowering Average Speed to Answer (ASA) can be an insurmountable task for many contact centers. But not anymore! With SearchUnify & AI added to your tech stack, supercharge your agent productivity and CX.
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‘Community of practice' in knowledge management is making a comeback to rescue industries from the emerging global challenges. This blog elucidates how.
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The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.
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Virtual learning setting brought a ton of hurdles for educators in the higher education sector. This post unveils how cognitive technology combats them like a pro.
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Remote learning brought a profusion of challenges and opportunities for students. Read this blog where we unveil how cognitive search combats them like a pro.
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Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.
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