Hardika Kaushal

How TSIA’s Support Services Maturity Model Revitalizes Your Support Function

July 15, 2021

Service organizations are struggling to demonstrate measurable performance. To circumvent a myopic approach, TSIA has come up with a proven model.

TSIA Shares Strategies to Amplify the Success of Intelligent Search

July 1, 2021

As the influx of data grows, intelligent search is rapidly taking hold across enterprises. To unlock its full potential, this TSIA report reveals 10 tips prior to implementing intelligent search.

How to Combat Low LMS Adoption with Engaging Learning Experiences

June 22, 2021

AI-powered LMS platforms come bearing a myriad of benefits for creating hyper-personalized experiences in the most seamless way possible. Read more to know how!

Stemming & Lemmatization: Supercharging Enterprise Search for Contextual Information Retrieval

June 16, 2021

In the era of AI-driven information management, it is almost impossible to find relevant information without stemming & lemmatization algorithms. Let's find out why.

5-Step Strategy for Building a Compelling Case for AI in Customer Service

June 2, 2021

In the ever-evolving technology landscape, progressive service leaders have witnessed AI working in mysterious ways. Check out how to build a successful business case in AI to augment support experience for both your customers and employees.

No More Tier Fear: Catapulting Intelligent Swarming & Support Efficiency with Cognitive Tech

May 28, 2021

Inconsistent response times can lure your customers away. By embedding cognitive technology, you can propel intelligent swarming that can do wonders for your organization. Check out how!

How Customer Success is Revolutionizing KCS for Good

May 20, 2021

Customer success teams are the unfiltered voice of the customers. Then, why KCS still reports into the support function only? Check out how to leverage the CS function to deliver on KCS.

5 Sure-Fire Ways to Ratchet up Proactive Customer Support With Intelligent Chatbots

May 12, 2021

Mastering the proactive approach is a top priority of many support leaders. Chatbots can help you proliferate proactiveness with a more personalized experience. Let’s find out how.

5 Pro Tips to Deliver Exceptional B2B Customer Service

April 29, 2021

Nurturing good customer relationships in B2B is critical. One wrong move can lure them away. Check out 5 best practices to deliver stellar customer service.