Content Writer
Hardika is a happy-go-lucky person and an inquisitive soul. With an MBA in Marketing and profound love for writing, she weaves magic with her words. A budding Content Marketer and an admirer of all things AI, she focuses on products supporting customer service across industries at SearchUnify.
Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.
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Gone are the days of long response times and hand-offs. It is time to say au revoir to the archaic tiered support model and hello to the proactive and collaborative model - Intelligent Swarming. Read on to know more.
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Data Annotation ensures your AI and ML algorithms perform and scale expeditiously. Wondering how? This post explains it all.
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Enterprises are reaping myriad benefits of adopting AI & cognitive platforms for customer support. Unveil how this bonafide duo works together for success? Read on!
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Remote working brings a horde of challenges related to work models and distributed workforce to the table. Unveil what they are & how NETSCOUT is overcoming them.
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Enterprises are jumping on the customer success bandwagon to maximize CX. Little do they realize that without the right tech, their goals will remain far from reach. This quick post can help fix that:
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Automation & cognitive tech for customer service are now popular. Many myths have also cropped up. This post debunks winnows facts from myths for good:
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With new roles emerging and skill requirements changing, enterprises are looking to re-skill and upskill their workforce. Read on how cognitive tech revolutionizes employee learning.
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The next wave of cybersecurity is here! This blog talks about how cognitive technology curbs cybercrime and prevents firms from advanced cyberattacks. Read on to know more!
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Enterprises have always struggled to capture and manage knowledge. This blog post details a robust framework to build an effective KM strategy to make your customer service game stronger than ever. Read on!
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What is regex? How does it work? What is the connection between regex and cognitive search? This blog post answers all these questions and more. Read on!
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The cognitive search vendor selection process can be very complicated. This blog will show you how to analyze your enterprise requirements, prospective vendors, and more.
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